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IDS Software Chooses iCommunicateALEXANDRIA, VA – Nov. 9, 2000– IDS Software Systems, the leading provider of yield management and statistical analysis software, has selected the iCommunicate.NET™ online customer service suite to power client technical support on its website, http://www.idsusa.comiCommunicate.NET was selected by IDS for its next-generation knowledge base and e-mail management features. The iCommunicate.NET knowledge base is the industry’s foremost self-service/self-help customer resource, available day and night. By leveraging this technology, IDS will be able to extend instant online support to their customers while reducing the number of service desk calls and increasing employee productivity. In addition, the ability of iCommunicate.NET to capture all support communications into customer interaction histories helps IDS to meet customer needs in an individual, personalized fashion. IDS provides intuitive, platform-independent application software, training and customer support that enables customers to increase quality and productivity through the use of effective data management and statistical analysis techniques. The firm offers a comprehensive, powerful, yet easy-to-use set of statistical software tools that are primarily designed to address the data analysis and management needs of semiconductor, flat panel display and disk storage manufacturers. “Customers embrace IDS because of its friendly, interactive user interface, its speed of operation, and its ability to easily import, manipulate, and control data,” said Steve McLelland, iCommunicate Chief Technology Officer. “As the provider of the premier user-friendly Internet customer service suite, iCommunicate is a natural partner for IDS.” About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered as a shared access application in an ASP environment. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, and maintains a regional office in Denver, Colorado. For more information about iCommunicate, visit http://www.icommunicate.net or call 888.484.4401. iCommunicate and the iCommunicate logo are registered trademarks of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson or Laura Byrne iCommunicate 703.684.8212 x223 andrea.engleson@icommunicate.net top of page |
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