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AFSMI Partners with iCommunicateALEXANDRIA, VA – Nov. 7, 2000– iCommunicate™, provider of the premier online customer support suite offered as a monthly subscription service, announces its selection by the Association for Services Management International (AFSMI) as a Senior Vendor in Partnership.Through the AFSMI partnership program, iCommunicate will collaborate with the worldwide association in the high-technology services and support industry to better meet and forecast customer needs and service trends. iCommunicate will serve as an executive member on the AFSMI Advisory Board and AFSMI Senior Executive Forum, providing guidance to AFSMI for future studies, education, and general program development. "The iCommunicate/AFSMI partnership program is a win-win alliance,” said Louis Ravenet, iCommunicate Chief Executive Officer. “iCommunicate’s experience in delivering innovative service technology of the highest quality will help shape the future of new products and services in the rapidly changing high-tech industry, while AFSMI brings the voice of those individuals and corporations whose focus is service leadership, worldwide.” AFSMI employs the iCommunicate.NET suite of flexible e-service technologies to offer immediate access to key information and solutions for both members and non- members, providing improved services and reducing the costs of internal operations. About AFSMI Since 1975, AFSM International has provided leadership, education, and direction that help executives, managers, and professionals in high-technology services and support meet the industry's growing challenges. A non-profit organization headquartered in Fort Myers, Florida, AFSM International has over 5,000 members representing more than 1,500 organizations in 47 countries. For information about AFSMI or the benefits of membership, call 888.922.3764 (in the U.S./Canada), 941.275.7887 (outside the U.S./Canada) or visit http://www.afsmi.org About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered as a shared access application in an ASP environment. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, and maintains a regional office in Denver, Colorado. For more information about iCommunicate, visit http://www.icommunicate.net or call 888.484.4401. iCommunicate and the iCommunicate logo are registered trademarks of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 x226 andrea.engleson@icommunicate.net top of page |
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