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iCommunicate and Perfect Portal Join ForcesWeb-based service suite to connect businesses with technology using online desktop gatewayALEXANDRIA, VA – Nov. 3, 2000– iCommunicate™, provider of the premier online customer service suite offered as a subscription service, today announced a partnership with Perfect Portal, Inc. to deliver Internet-based business solutions and end user support through a customized browser gateway.Perfect Portal, an ASP Aggregator of delivered Internet services and software through a proprietary portal infrastructure, will provide the iCommunicate.NET customer service technology through a comprehensive single-destination desktop workspace. iCommunicate.NET helps companies seeking to improve customer relations, increase customer retention and enhance e-commerce activity. Perfect Portal integrates world-class web-based applications, including news, vendor services, and existing intra- and extranets, into a single platform. This gives customers the flexibility to select the products that work best for them with the knowledge that the providers have been hand-selected. By offering state-of-the-art solutions and highly relevant content, Perfect Portal supplies small to medium enterprises with a reliable computing infrastructure, including software, hardware, Internet access, e-commerce, security, nightly back-ups, and telephone support, at a predictable monthly cost. Priding itself on selecting only best-of-breed technology, Perfect Portal ultimately made the decision to offer its customers iCommunicate.NET after an extensive selection process in which numerous online customer service solutions were considered and discarded. “We did our research on CRM products with the intention of providing our customers with the best in web-based service technology,” said Paul Hamilton, President of Perfect Portal. “We selected iCommunicate.NET because it was the best fit for our enterprise. Clearly, then, our endorsement of iCommunicate.NET is a vote of confidence in their product, and a reflection of our emphasis on providing a wide range of support options to our customers.” “Perfect Portal has turned to iCommunicate to draw on our next-generation technology so together we can more easily extend the robust iCommunicate.NET solution to enterprises worldwide,” said Louis Ravenet, CEO, iCommunicate. “By advocating iCommunicate.NET on their workspace as a best-of-breed product, Perfect Portal eliminates complexities for customers who are in search of customer service solutions.” About Perfect Portal, Inc. Perfect Portal Inc., the comprehensive 24x7 online desktop gateway, is a wholly owned subsidiary of Perfect Order, Inc. ( http://www.perfectorder.com ), an Enterprise Solutions provider based in Mechanicsburg, PA. Perfect Portal coordinates and oversees the services of multiple vendors, which provides customers with one-stop access for web-based technology services. Perfect Portal was created in 2000 to focus on helping small to medium businesses to capitalize on opportunities available on the Internet. Visit www.perfectportal.com for more information. About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered as a shared access application in an ASP environment. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, and maintains a regional office in Denver, Colorado. For more information about iCommunicate, visit http://www.icommunicate.net or call 888.484.4401. iCommunicate and the iCommunicate logo are registered trademarks of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson/Laura Byrne iCommunicate 703.684.8212 x223 andrea.engleson@icommunicate.net top of page |
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