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iCommunicate Showcased at Microsoft E-commerce EventWASHINGTON, DC, November 2, 2000 – iCommunicateTM, a Microsoft® Partner, was showcased at the nationwide Microsoft Anatomy of an e-Commerce Web Site resource exchange event on October 30.The event, which will be touring 12 U.S. locations from October through December, identifies real-world solutions for e-businesses. Technology developers present a three- tiered process for developing an e-commerce web site, breaking the process into presentation, business, and database tiers. In addition, the developers lecture on the importance of the technology behind the scenes–namely, XML. At the Washington, DC tour stop, iCommunicate.NET™, the premier online customer service technology, was presented as a best-of-breed solution. Built on the Microsoft Windows DNA platform, iCommunicate uses the .NET Enterprise Suite of products to deliver its solution. iCommunicate leverages DHTML, XML, XSL, and other IE 5.X browser technologies to provide a rich user interface, resulting in a web-based application of the highest quality. “Recognizing that XML, a foundation of iCommunicate.NET, is key for the architecture of future e-commerce sites, the iCommunicate technology can be leveraged across enterprises—regardless of the application, location or data format,” said Steve McLelland, Chief Technology Officer of iCommunicate. About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered as a shared access application in an ASP environment. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, and maintains a regional office in Denver, Colorado. Try iCommunicate by visiting www.icommunicate.net or by calling 888.484.4401. iCommunicate and the iCommunicate logo are registered trademarks of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 x223 andrea.engleson@icommunicate.net top of page |
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