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Nivo International Chooses iCommunicate for Online Customer ServiceAlexandria, VA, Oct. 27, 2000 - Nivo International, a worldwide provider of certification examinations for Microsoft® Office products, announced that it has selected iCommunicate to power live support solutions for its website.By using iCommunicate.NET, the instant, web-based service suite, customers who visit the Nivo site will have access to company representatives via live chat. Nivo also selected iCommunicate.NET for its ability to mark progress on existing customer cases and its value in reducing operating costs by routing service-related tasks to specific departments. "The honeymoon period of buying products and services on the web has ended," said industry analysts Gartner Group. Websites designed for the 21st century, noted Gartner Group, should be capable of recognizing individual customers, helping customers through each step of the purchasing process, and remembering their purchase history. Organizations use Nivo as a complete outsource provider for designing and running a comprehensive certification program. "Our partnership with Nivo International will enable them to bolster their customer support offerings with real-time web collaboration, " said Louis Ravenet, CEO of iCommunicate. "Together, we will deliver state-of the art customer service." About Nivo International Established in 1997, Nivo International is a leading program manager of certification programs and services for corporations, government agencies, associations, and Independent Certification Vendors (ICVs) throughout the U.S. and worldwide. Through the Microsoft Office Users Specialist (MOUS) program, Nivo administrators certification exams through more than 1,500 authorized testing centers in the United States, Asia, Europe and Latin America. The MOUS program is directed to Microsoft end users and is marketed to academic, corporate and government environments. It is also offered nationally by information training companies and staffing agencies. About iCommunicate iCommunicate.NET ( http://www.icommunicate.net ) is the only complete online customer service suite delivered as a shared access application in an ASP environment. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate's personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with an organization's existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET by visiting www.icommunicate.net by contacting info@icommunicate.net or by calling 703.684.8212. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 andrea.engleson@icommunicate.net top of page |
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