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iCommunicate Named as First Recipient of Halo AwardCalled “coolest” and “most helpful” new product at San Francisco expositionSan Francisco, CA, October 24, 2000 - IThell.com, an interactive online community for information technology professionals, today named iCommunicate as the recipient of its first Halo Award at the CRM Conference & Expo in San Francisco, CA. iCommunicate.NET was selected from all of the exhibitors for the product’s ability to make the lives of IT professionals easier. “Without a doubt, this is the winner as the coolest (and most helpful) new product of the expo,” wrote IThell.com Editor Eric Svetcov. He commended iCommunicate.NET for “making it easier than ever before to cost-effectively manage customers, customer solutions and resolve customer problems.” According to Svetcov, iCommunicate.NET has “a tremendous feature set and a great pricing model.” He praised the product for being “a full-blown Customer Support package with a little price…when compared to the cost of implementing a solution of this magnitude using a traditional, server based in house solution.” Svetcov concluded, “iCommunicate.NET is out there to help you provide the level of support you and your customers desire. I highly recommend that if you are at all unhappy with your help desk or customer support system to check out www.icommunicate.net.” The CRM Conference & Expo is the annual meeting place for support services professionals and is taking place October 24-26 at San Francisco’s Moscone Center. About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered as a shared access application in an ASP environment. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, VA. Try iCommunicate by visiting http://www.icommunicate.net , by contacting info@icommunicate.net, or by calling 703.684.8212. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 andrea@icommunicate.net top of page |
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