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iCommunicate Previews Version 2.0; Integration with SOAP Breaks the Point Solution Barrier in the ASP MarketSan Francisco, CA, October 24, 2000: iCommunicate™, provider of the only complete online customer service suite, today unveils its integration with Goldmine via Microsoft® Simple Object Access Protocol (SOAP), a new standard for interoperability among Internet services at the CRM Conference & Expo taking place at the Moscone Center in San Francisco, October 24 -26, 2000. This announcement heralds the ability to deliver instant access to information regardless of what application or service is generating or storing it.iCommunicate demonstrations at the event showcase the application’s ability to allow e-businesses to consistently deliver the most efficient, personalized, customer care while reducing operating costs. Because iCommunicate.NET can now integrate with existing applications, including any off-the-shelf product as well as in-house custom applications, businesses will now benefit from having a single united interface from which all customer information is accessible. No More “Islands of Information” The early success of the iCommunicate.NET service, first released this summer, has been due to its ability to bring immediate & familiar help to Web site customers in today’s “anytime, anywhere” marketplace, according to CEO Louis Ravenet. “The strategic advantage of iCommunicate’s first-to-market SOAP integration is that it allows businesses to unify all customer information, regardless of where it is stored. This translates to better service, better sales, reduced costs and happier customers -- starting today.” “By utilizing current Microsoft SOAP technology, iCommunicate offers businesses the ability to bring their entire enterprise of applications together, viewable through a single interface,” says iCommunicate CTO Steve McLelland. “This has real significance for customer service representatives, who no longer have to deal with separate applications in order to gain a complete picture of the customer relationship and history. No more islands of information, ever again.” SOAP is an XML/HTTP-based protocol for information exchange and accessing services, objects and servers from any platform on the web. SOAP eliminates the walls separating distributed computing platforms. According to technology analysts Gartner Group Inc., SOAP provides the key technology for transport in the next-generation Internet because the protocol’s loosely coupled, simple and firewall-transparent nature makes it a natural for e-services. Every day that Web-based businesses fail to support SOAP or offer an alternative to it, concludes Gartner, they lose potential leadership in e-services. True Shared Access Model The only multi-channel customer service application delivered in shared access mode, iCommunicate can extend cost savings realized by advances in technology. “Better technology costs less,” says Ravenet, about the service’s aggressive pricing structure. “No longer does a company need to invest in hardware, software, or IT support to offer world-class customer service.” Even in a hosted mode, most online customer service applications today require a dedicated server and significant installation and setup fees. “iCommunicate is unique in its shared-access technology, freeing the customer from investments of hardware, software and IT support.” About iCommunicate iCommunicate.NET ( http://www.icommunicate.net ) is the only complete online customer service suite delivered as a shared access application in an ASP environment. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET by visiting http://www.icommunicate.net by contacting info@icommunicate.net or by calling 703.684.8212. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 andrea@icommunicate.net top of page |
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