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Data Return Selects iCommunicateOnline customer service solution offers 24x7 responsiveness, lower support costs, increased scalability for leading managed hosting serviceAlexandria, VA, Oct. 23, 2000 – iCommunicate™ has been selected by Data Return, a leading global provider of managed hosting services, to provide its Eastern Region with immediate and reliable 24x7 responsiveness to critical consumer inquiries.iCommunicate.NET, the premier online customer service suite offered as a subscription service, was selected by Data Return for its next-generation knowledge base. The iCommunicate.NET knowledge base is the industry’s foremost self-service/self-help customer resource, available day and night. By leveraging this technology, Data Return will be able to meet the needs of consumers that demand instant service, while reducing the number of service desk calls and increasing employee productivity in the Eastern Region. According to Tom Castellone, Data Return Regional Sales Vice President, Eastern Region, “Data Return’s decision to implement iCommunicate’s online customer service suite in the Eastern Region reinforces our commitment to providing our customers with absolute reliability and responsiveness.” “We’re proud to announce that Data Return, as a global technology leader, has recognized iCommunicate for its robustness, scalability, and intelligent blending of communication channels into a single knowledge base,” said Louis Ravenet, CEO, iCommunicate. “iCommunicate enables Data Return’s Eastern Region team to offer round-the-clock support to its customers, so they can then concentrate on what they do best—providing world-class managed hosting services.” About Data Return Recognized by Microsoft as the Windows 2000 Global Hosting Partner of the Year, Data Return specializes in providing high-availability managed hosting services for companies whose applications are based on Microsoft technologies. These services are utilized by many leading enterprises including Microsoft, Compaq Computer Corporation, radioshack.com, Texas Instruments, Pier 1 Imports, and World Bank. Data Return also provides managed infrastructure services for the rapidly growing market of Application Service Providers (ASPs). Data Return strategic investors and Global Alliance Partners include Microsoft, Compaq Computer Corporation, and Level 3 Communications. For more information, visit http://www.datareturn.com About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered in an ASP environment. iCommunicate.NET fosters intimate understanding of customers with a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET for an introductory period at no cost to you by visiting http://www.icommunicate.net by contacting info@icommunicate.net, or by calling 888.484.4401. iCommunicate is a registered trademark of iCommunicate, LLC. Data Return is a trademark of Data Return Corporation. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 888.484.4401 x223 andrea.engleson@icommunicate.net top of page |
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