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Under Armour Chooses iCommunicate for Website Customer SupportPro Football Apparel Supplier Relies on Knowledge Base for 24x7 ServiceAlexandria, VA, Oct. 20, 2000: Under Armour, a leader in performance apparel retailing, has chosen iCommunicate to provide online customer service for its website, http://www.underarmour.comRecently featured in Sports Illustrated magazine, Under Armour counts 25 NFL teams as its customers. Under Armour’s commitment to providing cutting-edge technology for its customers starts with its technologically engineered athletic wear and extends to its choice for Internet support solutions, iCommunicate.NET. Under Armour selected iCommunicate.NET for its next generation knowledge base, the industry’s foremost self-service/self-help customer resource, accessible day and night. The iCommunicate.NET knowledge base lets Under Armour create, capture, reuse and share knowledge to enhance the support experience and to increase the effectiveness of the apparel provider’s business. Under Armour’s customers, support reps and managers are able to publish, manage and find answers whenever and wherever needed. This means immediate, round-the-clock access to critical, performance-enhancing information for Under Armour. "The knowledge base separates iCommunicate from the rest of the pack. It allows us to answer our customers’ questions, 24 hours a day, 7 days a week,” said Kevin Culley, Director of Internet Services for Under Armour. “We never want to have to close our doors to our customers. We never have to, thanks to iCommunicate." “Our partnership with Under Armour represents the future model for conducting business over the Internet,” said Louis Ravenet, CEO, iCommunicate. “The customer is free to focus on what it does best—in Under Armour’s case, selling world-class performance apparel—while iCommunicate manages the delivery of exceptional customer service.” About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered in an ASP environment. iCommunicate.NET fosters intimate understanding of customers with a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET for an introductory period at no cost to you by visiting http://www.icommunicate.net by contacting info@icommunicate.net, or by calling 888.484.4401. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 x223 andrea.engleson@icommunicate.net top of page |
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