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iCommunicate Appoints Lears as Vice President of Product DevelopmentCo-founder of iCommunicate steps into executive role at age 28Alexandria, VA, Oct. 18, 2000: iCommunicate™ today announced the appointment of Jim Lears as Vice President of Product Development. Lears, age 28, is part of the original team that developed the iCommunicate.NET customer service suite released earlier this year.As part of iCommunicate’s executive management team, Lears will be responsible for driving the iCommunicate strategy for future product offerings and enhancements. Coding since the age of 11, Lears has extensive experience in the field of technology. While working for Baltimore, MD-based Invoke Systems in the mid-90’s, Lears began work on a case management system in partnership with Steve McLelland, who today is Chief Technology Officer of iCommunicate. Realizing the potential of the product, Invoke CEO Louis Ravenet moved the team to Alexandria, VA in 1999 to focus exclusively on development. As a result, iCommunicate.NET was born in 2000, becoming the only complete online customer service suite delivered in an application service provider environment. “Jim will provide iCommunicate with the brilliance that comes with helping to build one of the most innovative products in web-based customer service solutions," said Ravenet, now Chief Executive Officer of iCommunicate. “His track record of success in technology development will accelerate the market penetration of iCommunicate." About iCommunicate iCommunicate.NET fosters intimate understanding of customers with a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET for an introductory period at no cost to you by visiting http://www.icommunicate.net, by contacting info@icommunicate.net, or by calling 888.484.4401. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 x223 andrea.engleson@icommunicate.net top of page |
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