|
Press Release |
|||
|
IntraHost Communications Partners with iCommunicateSolution also powering Customer Support CenterAlexandria, VA, Oct. 12, 2000: IntraHost Communications, Inc., a web hosting company, has partnered with iCommunicate™ as an authorized reseller of iCommunicate.NET’s e-service suite. The company also is using iCommunicate.NET to power its own Customer Support Center. IntraHost is using iCommunicate.NET to better facilitate its customers’ needs. Through the IntraHost Customer Service Center, customer service representatives (CSRs) hold live chat sessions with customers and give them instantaneous responses to their questions. When a CSR is not available, a customer can send a request that can be tracked, so “no support problems fall through the cracks,” said Jeff Link, Executive Director of IntraHost. “IntraHost now runs the best customer service system available.” IntraHost selected iCommunicate.NET because of the ease of use of the solution, and the high level of professionalism exhibited by the company. “We wanted to pass this on to our customers and felt a partnership like this would make an immediate impact on the web hosting industry,” Link said. “We count on the continued growth of iCommunicate, with its pride in our support and sales.” “Through our Partner Program, iCommunicate.NET not only makes a partner’s online customer service better, but also helps them increase their revenues and decrease their costs,” said Louis Ravenet, CEO of iCommunicate. About IntraHost Communications IntraHost Communications, Inc. (http://www.intrahost.com ) has been in business since January 2000 after two years of research and development in creating premier web hosting solutions to small companies and individuals to large corporations. IntraHost rolled out its new services and new look in September 2000 bringing in a new era of web hosting. IntraHost provides top-notch customer service to compliment its generous offerings in web hosting as well as its ever growing reseller network. IntraHost Communications, Inc. is located in Barrington, Illinois. More information on IntraHost’s services can be found at http://www.intrahost.com or by contacting sales@intrahost.com. About iCommunicate iCommunicate.NET (http://www.icommunicate.net ), headquartered in Alexandria, Virginia, is the only complete online customer service suite delivered in an ASP environment. iCommunicate.NET fosters intimate understanding of your customers with a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with your existing technology. For more information, visit http://www.icommunicate.net , contact info@icommunicate.net or call 888.484.4401. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 888.484.4401 x223 andrea@icommunicate.net top of page |
|||