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Foodservice & Packaging Institute Selects iCommunicate to Provide Knowledge BaseService to Increase Sales Leads and Traffic to Member SitesAlexandria, VA, Oct. 9, 2000: The Foodservice & Packaging Institute, Inc. (FPI), an association for major manufacturers of food product packaging, is providing iCommunicate’s™ state-of-the knowledge base as a service to its members to help increase sales leads and traffic to member sites from FPI’s web site. A buyer or consumer who is looking for the primary manufacturer of specific packaging products no longer has to sift through multiple pages of frequently asked questions (FAQs). Instead, they can go to the FPI web site and access iCommunicate’s sophisticated knowledge base. After asking a question in a natural language format, the consumer is immediately hyperlinked to the appropriate manufacturer’s homepage. Self-help access to this service is available 24 hours a day. FPI’s web site contains a wealth of information for the foodservice packaging community. However, the site was in need of a search and support tool for users to access this information without having to manually search the entire site,” said Carmen Vasquez, FPI’s Communications Manager. “iCommunicate fills this need by providing a customer service component that is easy for FPI to maintain, and user-friendly for the site’s visitors. In addition, our members benefit from the additional traffic directed to their web sites." ”iCommunicate.NET can be used to significantly reduce lost searches resulting from a cumbersome FAQ,” said Louis Ravenet, CEO of iCommunicate. “iCommunicate’s solutions enable organizations to get closer to their customers with every contact by maintaining a dynamic database which grows smarter with every use.” About FPI The Foodservice & Packaging Institute, Inc. (http://www.fpi.org), headquartered in Arlington, VA, is the premier material-neutral association representing converters, suppliers and others who produce, market and distribute single-use foodservice packaging products. About iCommunicate iCommunicate.NET (http://www.icommunicate.net) is the only complete online customer service suite delivered in an ASP environment. iCommunicate.NET fosters intimate understanding of your customers with a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with your existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET for thirty days at no cost to you by visiting http://www.icommunicate.net, by contacting info@icommunicate.net, or by calling 703.684.8212. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 x223 andrea@icommunicate.net top of page |
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