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face2face Selects iCommunicate to Track and Organize Pre-Sales ActivitiesEase of Implementation a Key FactorAlexandria, VA, Oct. 6, 2000: iCommunicate™ announced that face2face, an application service provider (ASP)-based animation software developer, has selected iCommunicate.NET’s e-service suite to manage customer inquiries.face2face™, a venture from Lucent Technologies that delivers life-like, 3D face motion analysis software, is using ASP-based iCommunicate.NET to track pre-sales activity and post-sales product support, thus, improving response time and increasing sales. iCommunicate.NET’s e-service suite was selected because it was compatible with face2face’s existing SQL-based systems and was easy to implement — from cost to speed to amount of staff time needed, said Heather Proefrock, face2face’s Director of eStrategy. “We needed someone that could provide solutions and contact alternatives for our customers, and something that could be implemented in our Internet delivery model immediately,” Proefrock said. “The fact that the iCommunicate pay-per-use model is similar to ours is an added plus — we get exactly what we need right now, and still have room to grow.” “iCommunicate.NET can be set up in about 15 minutes, which means face2face will realize truly instantaneous benefits,” said Louis Ravenet, CEO of iCommunicate. “A faster response time improves customer retention, and the built-in intelligence and automation of our product results in lower transaction costs.” About face2face face2face provides automated software solutions for advanced 3D facial animation. Based on Lucent Technologies Bell Labs' patented facial motion analysis research and compliant with the MPEG-4 industry standard, face2face delivers lifelike character animation with precise lip synchronization in a fraction of the traditional time and cost. By using the face2face software suite, the result of years of work by Dr. Eric Petajan, users can animate new and existing characters, by seamlessly integrating them into other animation software environments. A venture of Lucent Technologies, face2face is headquartered in Summit, New Jersey. For more information on face2face please go to http://www.f2f-inc.com or call (908) 598-1900. About iCommunicate iCommunicate.NET (http://www.icommunicate.net is the only complete online customer service suite delivered in an ASP environment. iCommunicate.NET fosters intimate understanding of your customers with a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with your existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET for thirty days at no cost to you by visiting http://www.icommunicate.net by contacting info@icommunicate.net or by calling 703.684.8212. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 x 223 andrea@icommunicate.net top of page |
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