|
Press Release |
|||
|
AFSMI Using iCommunicate.NET Knowledge Base Solution to Better Serve Its MembersAssociation also anticipates reducing costs of operationAlexandria, VA, Oct. 5, 2000: iCommunicate™ announced that the Association for Services Management International (AFSMI), the worldwide association for professionals in the high-technology services and support industry, has selected the iCommunicate.NET e-service suite for its state-of-the-art knowledge base solution. AFSMI will offer self-help access to key information for both members and non-members, providing improved services and reducing the costs of internal operations.The knowledge base solution is being highlighted at AFSMI’s 30th World Conference & Exposition being held in Nashville Oct. 15-17. “AFSMI is branding iCommunicate’s service for our membership to provide additional online service and to increase membership, which will lead to increased association revenue,” said Gary Elliott, AFSMI’s COO. Prior to implementing iCommunicate’s solution, most interactions with AFSMI’s members — and potential members — were handled by email, which took a great deal of staff time. Now, minimal support will be required internally. “This is one less interaction we’ll need a person to manage,” Elliott said. “Although no technology can substitute for human interaction, with the right mix of software tools, site layout and an adequate staff, enterprises can ensure a pleasant and personalized online experience,” technology analysts at Gartner Group said. “A delay in adopting some of these best practices will result in lost sales and reduced customer retention.” iCommunicate.NET’s knowledge base not only stores the answers to any question a member asks, but also allows users to access and search all association information, including membership, conference, educational, career and resource materials, 24 hours a day. “Effective customer service isn’t just critical for e-tailers,” said Louis Ravenet, CEO of iCommunicate. “As AFSMI shows, any organization that serves people benefits from having a sophisticated and accessible knowledge base.” About iCommunicate iCommunicate.NET (http://www.icommunicate.net) is the only complete online customer service suite delivered in an ASP environment. iCommunicate.NET fosters intimate understanding of your customers with a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with your existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET for thirty days at no cost to you by visiting http://www.icommunicate.net by contacting info@icommunicate.net, or by calling 703.684.8212. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate.NET 888.484.4401 x223 andrea@icommunicate.net top of page |
|||