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InvokeSystems Selects iCommunicateE-service suite unites knowledge management, relationship managementAlexandria, VA - Oct. 4, 2000 - iCommunicate™ announced that InvokeSystems, a leading Web-centric software solution provider, has selected the iCommunicate.NET e-service suite for its Custom Development and Integration divisions.InvokeSystems chose iCommunicate.NET for its state-of-the-art case management capabilities, two-way messaging, knowledge base and metrics reporting. “iCommunicate.NET captures every critical component of our business process, from initial customer interaction, through critical project decision points to customer follow- through,” said Mark Barrett, InvokeSystems’s Chief Operating Officer. “Regardless of where our teams are located, iCommunicate.NET brings them our most important business intelligence--anytime, anywhere. This represents an unprecedented union of online customer relationship management and knowledge management.” “Customer service has emerged as a key indicator of success on the Internet,” said iCommunicate CEO Louis Ravenet. “We are excited to introduce something that will so radically change the online marketplace.” About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered in an ASP environment. iCommunicate.NET fosters intimate understanding of your customers with a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET for thirty days at no cost to you by visiting www.icommunicate.net by contacting info@icommunicate.net, or by calling 703.684.8212. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 888.484.4401 andrea@icommunicate.net top of page |
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