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iCommunicate CEO to Manage Live Support Channels During National Customer Service WeekCompany’s commitment to service excellence begins at the topAlexandria, VA, Oct. 3, 2000: iCommunicate™ CEO Louis Ravenet is giving his customer support team the day off.Ravenet will take a turn staffing Live Chat for iCommunicate.NET in recognition of National Customer Service Week and to show iCommunicate customers that the company’s commitment to service excellence begins at the top. The iCommunicate CEO will interface online with customers during the week of October 2-6 to show his gratitude to the iCommunicate support team for their efforts in keeping customers satisfied. National Customer Service Week puts the spotlight on customer service professionals while reinforcing the need for companies to commit to service excellence 365 days a year. In 1992, then-President George Bush proclaimed that the first full week of October would be hereafter known as National Customer Service Week. “A business built on customer service understands and anticipates the customer's needs,” reads President Bush’s proclamation. “This kind of commitment to service leads to customer loyalty and to genuine improvements at the bottom line.” The iCommunicate in-house support team, led by Director of Customer Support Jay Engleson, is responsible for communicating with CSRs, support staff administrators, and prospective clients who make inquiries about iCommunicate.NET. Through Live Chat, phone conversations and two-way messaging, the iCommunicate team consistently provides the answers needed to ensure that customer sites run smoothly. Also crucial, says Engleson, is offering comic relief in times of stress for customers, and keeping a smile on one’s face. Consumer expectations this year leave little room for online shopping problems and frustrations, said industry analysts Gartner Group Inc. Web merchants that fail to offer a customer-centric shopping experience this year, warns Gartner, will experience decreased customer satisfaction and will be at risk for going out of business by the second quarter of 2001. Instant customer service solutions from iCommunicate facilitate customer relationship management for any size business, resulting in satisfied customers. About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered in an ASP environment. iCommunicate.NET fosters intimate understanding of your customers with a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. The personalized service and support solutions of iCommunicate measurably increase revenue and strengthen customer loyalty while easily integrating with existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET for thirty days at no cost to you by visiting www.icommunicate.net, by contacting info@icommunicate.net, or by calling 703.684.8212. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 andrea@icommunicate.net top of page |
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