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iCommunicate adopts SOAPPlans to Make Back-End Business Objects Fully SOAP CompliantAlexandria, VA, Sept. 26, 2000: iCommunicate™ announces its adoption of Microsoft Simple Object Access Protocol (SOAP), a new standard for interoperability among Internet services, for iCommunicate.NET™, its customer service application. This decision strengthens iCommunicate’s recently announced alignment with the Microsoft .NET initiative, the focus of which is to deliver instant access to information regardless of what application or service is generating or storing it.SOAP is an XML/HTTP-based protocol for information exchange and accessing services, objects and servers from any platform on the web. SOAP eliminates the walls separating distributed computing platforms. According to technology analysts Gartner Group Inc., SOAP provides the key technology for transport in the next-generation Internet because the protocol’s loosely coupled, simple and firewall-transparent nature makes it a natural for e-services. Every day that Web-based businesses fail to support SOAP or offer an alternative to it, concludes Gartner, they lose potential leadership in e-services. "SOAP gives our customers the ability to rapidly deploy customized user interfaces and integrated solutions using a standard mechanism for interoperability,” said Steve McLelland, Chief Technology Officer of iCommunicate. iCommunicate.NET has the ability to integrate in minutes with a client’s existing website, while eliminating the need for new hardware or software, because the foundation of iCommunicate technology, Microsoft’s Windows DNA 2000, supports SOAP. iCommunicate.NET’s back-end business objects are fully SOAP compliant, making it possible for clients to create totally personalized customer sites. About iCommunicate iCommunicate.NET (www.icommunicate.net) is the only complete online customer service suite delivered in an ASP environment. iCommunicate.NET fosters intimate understanding of your customers with a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with your existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET for thirty days at no cost to you by visiting www.icommunicate.net, by contacting info@icommunicate.net, or by calling 703.684.8212. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 andrea@icommunicate.net top of page |
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