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iCommunicate Announces Enhanced Version 1.1New version addresses the needs of e-businesses with streamlined registration, advanced website integration, and broader browser compatibilityAlexandria, VA, Sept. 26, 2000: iCommunicate™, provider of the only complete online customer service suite, announces the launch of iCommunicate.NET™ Enhanced Version 1.1. This updated application improves usability while seamlessly integrating with existing clients’ sites.Enhanced Version 1.1 boasts sophisticated customization options, streamlined registration, and online tutorials. These enhancements allow e-businesses to consistently deliver the most efficient personalized and cost-effective customer care while reducing staffing costs. "iCommunicate continues to level the playing field by simplifying the process of delivering state-of-the-art customer service without heavy hardware, software or technical expertise on the part of our clients,” said iCommunicate CEO Louis Ravenet. Key Enhancements iCommunicate Enhanced Version 1.1 helps e-businesses guarantee consistent communication between customers and service representatives with the industry’s most comprehensive customer support application. Among the many enhancements: Simple Registration - A user’s email address is the only information required for registration. New Website Integration - Allows organizations to integrate iCommunicate.NET with their existing websites. Improvements include a default “help button”, a pop-up window asking, “May I help you?” if a customer has been on one page for a prolonged period of time, and a choice of Internet-safe color themes that can be used to complement a company’s website identity. Customer Compatibility - iCommunicate.NET now supports additional web browsers, including Microsoft IE 4.x for Windows or later, Microsoft IE 4.5 for Mac or later, and Netscape Navigator 4.x or later. Enhanced Chat -In addition to live chat, representatives now have the option to automatically open a new browser window on the customer’s computer and “push” desired pages to assist with transactions. Custom Login Page - Organizations can use their own designation language (i.e. “HELP”, “SERVICE & SUPPORT”), and can also include a custom banner above the login dialog box. Online Tutorials - Comprehensive online tutorials walk support representatives through major features. Online help and support documentation have also been updated. With these customer-friendly upgrades, iCommunicate reinforces its position as the leading provider of online customer support solutions for the Internet. About iCommunicate iCommunicate.NET (www.icommunicate.net) fosters intimate understanding of your customers with a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue and strengthen customer loyalty while easily integrating with your existing technology. iCommunicate is headquartered in Alexandria, Virginia. Try iCommunicate.NET for thirty days at no cost to you by visiting www.icommunicate.net, by contacting info@icommunicate.net, or by calling 703.684.8212. iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 x223 andrea@icommunicate.net top of page |
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