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Verizon selects iCommunicate for Live Support Solutions

Enables Verizon to Strengthen Customer Service Standards

Alexandria, VA, Aug. 24, 2000: iCommunicate™, the premiere customer service solution for the Internet, is providing live support solutions to the Enterprise Solutions Group of Verizon Communications, one of the world’s leading providers of communications services. iCommunicate’s e-service solution is designed to enhance the quality of person-to-person customer assistance for Verizon.

“The capabilities and functionality of iCommunicate’s technology will provide Verizon with the foundation to build and deploy a valuable service to their customers,” said Louis Ravenet, CEO of iCommunicate.

iCommunicate will help Verizon meet its goal of providing the highest quality service to their customers through the use of their sophisticated online customer service tools. iCommunicate’s ability to organize, track and share inbound and outbound client correspondence is key for Verizon’s goals.

“iCommunicate assured us that the system could be operational immediately,” said Verizon’s Michael Moon. “That was an important factor, since we did not have the time or expertise to go through a complicated implementation process. As promised, we were literally using the product the day after completing the purchase.”

With the implementation of iCommunicate, Verizon continues to bolster its rich customer service offerings. “As a customer-facing tool,” said Moon, “iCommunicate gives our clients a vehicle to voice concerns or simply ask questions without having to worry about reaching the right person.”

iCommunicate’s multi-channel support tools provide instant intimacy with website customers by offering online chat, a scalable knowledge base, email management and case management. iCommunicate’s personalized customer solutions measurably increase revenue and strengthen customer loyalty.

iCommunicate is located in Alexandria, Virginia. More information on iCommunicate is available at www.icommunicate.net, by contacting marketing@icommunicate.com, or by calling 703.684.8212.

iCommunicate is a registered trademark of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners.

Editorial Contact:
Andrea Engleson
iCommunicate
703.684.8212 x.223
andrea@icommunicate.com

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