Amdocs Receives Renewed Commitment from HP(email this article)

ST. LOUIS, Oct. 21 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX - News), the world's leading provider of CRM and billing, today announced that its Amdocs ClarifyCRM maintenance services agreement with HP Services Customer Support has been renewed. Standardizing on Amdocs ClarifyCRM will help HP Services Customer Support call centers continue to focus on improving customer loyalty and reducing costs for profitable business growth.

Amdocs ClarifyCRM will continue to act as a core call center platform for more than 12,000 users to globally support HP's enterprise customers. Amdocs ClarifyCRM helps companies manage the complex customer service and support, product quality and field service logistics business processes and commitments required by customers. Global call centers like HP's can use Amdocs ClarifyCRM to cost effectively and efficiently automate and streamline critical customer and business-facing processes through the contact center maximizing the value of each customer interaction.

"Amdocs is a leader in helping enterprises with a strong customer focus manage the most complex relationships more efficiently and profitably," said Peter Hurst, Vice President Clarify Marketing at Amdocs. "Amdocs has a long track record of success delivering products and services tailored to meet our customers' needs. We look forward to continuing to work with HP in its efforts to build stronger, more profitable customer relationships."

"Amdocs ClarifyCRM is a critical component of our call center consolidation strategy for delivering service excellence to our enterprise customers and will allow us to maintain a favorable cost structure to support our business goals and objectives," said Mike Whitney, Vice President, Customer Support Information Technology, HP.

About Amdocs

Amdocs is the world's leading provider of billing and CRM software products and services. By combining its world-class offerings with a track record of more than 20 years of delivery excellence, Amdocs enables major communications, high-tech and financial services organizations around the globe to reduce their costs, enhance the loyalty of their valued customers, and realize profitable growth. For more information, visit Amdocs at www.amdocs.com.