Colorado Springs, Colo. – December 15, 2003 — Help Desk Institute (HDI) (Company
Profile, Past
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Studies), the global leader for the support industry and the world's largest membership association for service and support professionals, today announced
its inaugural competition for the Global Help Desk Analyst of the Year. This new annual award program -- sponsored by Robert Half Technology, a leading provider of
information technology professionals -- will recognize the best help desk analysts from around the world. Each HDI local chapter is invited to select a winner to
compete at the regional level. Regional Analysts of the Year will then be invited to participate in HDI’s Global Analyst of the Year Award competition, to be presented at the
HDI Annual Conference (HDI 2004), April 17-21, 2004, in Orlando, Fla.
“Over the past several years, we have seen the front line help desk employee become more strategic to organizations as a whole,” said Ron Muns, founder and CEO of HDI.
“Now it is time to recognize those people who do a truly outstanding job of representing their companies with grace under pressure, appropriately communicated
technical expertise, and commitment to getting the job done.”
"We are excited to support this award and believe it will help bring recognition to the often-overlooked, yet critical, role of the help desk analyst," said Katherine
Spencer Lee, executive director of Robert Half Technology. "In addition to being acknowledged for his or her hard work, the winner of this award will serve as a
model for the profession."
The award competition is designed to highlight the excellent work of analysts on the help desk front line – those who are generally a customer’s first point of contact, either
via phone or the web. Nominees, who must be HDI members, will be judged on criteria such as performance, quality of work, team orientation, ethics, technical
aptitude, problem solving skills and leadership. Interested help desk analysts should contact their local HDI chapter for more information about how to be nominated for the
award. Application forms, guidelines for local chapters and further information about the award can also be found at:
http://www.thinkhdi.com/membership/awards/helpdeskanalyst/
About Help Desk Institute (HDI)
Help Desk Institute (HDI) the global leader for the support industry and world’s largest membership association for service and support professionals. Founded in 1989, HDI's
mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information,
including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based
industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference
and Expo, for customer service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent
networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50
active U.S. chapters. For more information, visit, www.thinkhdi.com.
About Robert Half Technology
With more than 100 locations in North America, Europe and Australia, Robert Half Technology is a leading provider of technology professionals for IT initiatives ranging from
web development and multiplatform systems integration to network engineering and technical support. Robert Half Technology offers online job search services at
www.roberthalftechnology.com.
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