November 21, 2003 – Vancouver, WA – GWI Software, a leading provider of web-based help desk and customer support solutions, today announced their renewed
commitment to the Help Desk Institute (HDI) (Company
Profile, Past
Stories, Case
Studies), the global leader for the support industry and the world's largest membership association for service and support professionals by providing free six-
month Gold memberships to all new customers, and two-month Silver memberships to prospects who view a demo.
HDI provides research, training and resources to a worldwide membership. As GWI is the only company solely dedicated to software for customer support and help
desks, the affiliation is a natural fit.
“We are dedicated to the advancement and education of the industry,” stated Daren Nelson, CEO of GWI Software. “We believe that HDI can make a difference by propelling
the industry forward and creating a higher standard for support excellence.”
“We're very pleased to partner with GWI Software to support our initiatives and bring the benefits of HDI membership to its customers and prospects. GWI Software has been
a great supporter of HDI, and we're looking forward to working together even more closely through this new relationship,” said Ron Muns, founder and CEO, HDI.
About the Help Desk Institute
Help Desk Institute (HDI) is the global leader for the support industry and the world's largest membership association for service and support professionals. Founded in 1989,
HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry
information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-
based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual
Conference and Expo, for customer service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open,
independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more
than 50 active U.S. chapters. For more information, visit, http://www.thinkhdi.com.
About GWI
GWI Software is the oldest provider of web-based help desk and customer service applications. GWI’s core product, c.Support, is a comprehensive solution that allows
support organizations to coordinate, manage, and track everyday support activities, build knowledge bases, and track assets. Providing solutions for over 10 years,
c.Support is installed at over 2000 locations worldwide, and in use by over 50,000 help desk professionals supporting over 500,000 end users. For more information, contact
GWI Software at 360-397-1000 or visit http://www.gwi.com.
c.Support is a registered trademark of GWI Software. Other parties' trademarks or service marks are the property of their respective owners and should be treated as such.
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