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Help Desk Institute Launches One Association Program to Unify Local and National MembershipsColorado Springs, Colorado (November 5, 2001) – Help Desk Institute (HDI), the world’s largest membership association for support professionals, today announced the launch of a new program that will form a single, unified industry association—combining membership benefits of belonging to a local chapter with the benefits of belonging to “National” HDI. “One Association Program” members will benefit from expanded networking opportunities and collective resources. Ron Muns, founder of HDI stated, “The local chapter member has always been important to HDI. The local chapters are a key part of our commitment to encourage professional networking. At the grass roots level, members learn from one another, share experiences and have fun together.” The One Association program proved successful after a beta testing phase with 15 local chapters. HDI has established more than 50 local chapters across the United States and Canada. The Local Chapters of HDI host monthly meetings with in-depth presentations providing a continuing education and offering members a place to network with fellow professionals in the help desk/support industry. "The success of the One Association pilot demonstrates that HDI listens, cares and responds to our members and their needs. The rollout of the One Association program allows us to continue providing enhanced networking and educational opportunities for our members. Building a stronger organization to have a stronger voice in setting industry direction," says Ed Hawthorne, Chairman of the HDI Advisory Board. “The Help Desk Institute Association is the one association that focuses on the needs of the industry as well as the needs of its members. Through one membership, our members will realize the numerous benefits provided by the Help Desk Institute and continue the networking and educational opportunities delivered during Local Chapter meetings,” says Rick Joslin, Chairman, HDI Local Chapter Advisory Board. More information on HDI membership and the One Association program can be obtained on the HDI Web site at www.thinkhdi.com, or by calling Help Desk Institute at (800) 248-5667. About Help Desk Institute, a ThinkService Community Help Desk Institute’s mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI sponsors its annual Conference and Expo, as well as the annual i-Support Symposium and Expo. HDI also offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on the benefits of becoming a member, please visit the HDI web site at www.thinkhdi.com. About ThinkService ThinkService brands include Help Desk Institute (HDI) and the Customer Service Management Association (CSMA), the world’s leading associations focused on technical support and customer service. ThinkService provides professional community membership services, certification and training programs, conferences and expos, publications, industry research, education and information to these professional communities to fulfill ongoing knowledge and professional development requirements. ThinkService serves practitioners, vendors, thought leaders and solution integrators. For more information, visit www.thinkservice.com. Julie Neider Help Desk Institue 719-268-0328 jneider@thinkservice.com top of page |
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