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GWI Software and Help Desk Institute Announce Strategic PartnershipNew Relationship Provides HDI Membership to New GWI Software CustomersColorado Springs, Colo. - October 21, 2002 - Help Desk Institute (HDI), the world's largest industry association for help desk and support professionals, and GWI Software, a leading provider of help desk software for the Microsoft .NET and Lotus Domino platforms, today announced a strategic partnership. Under the agreement, GWI Software will provide a complimentary six-month HDI membership to new customers, allowing them to access a wide range of valuable services, products and information. The relationship was formed because both organizations saw the benefit of supporting a new group of help desk and customer support professionals with the valuable resources that HDI provides, including industry-leading conferences, professional education and certification, online resources, publications, research and access to industry expertise through HDI’s national organization, as well as its many local chapters. “We're dedicated to providing our customers with more than just a product. Offering membership in HDI is one more way for GWI to support our customers, as well as HDI and the industry,” said Daren Nelson, president and CEO of GWI Software. “HDI has a long history of serving the support industry, and we're proud to endorse HDI as the preferred membership organization for the support community.” "We're very pleased to partner with GWI Software to bring the benefits of HDI membership to its customers. GWI has been a great supporter of HDI, and we're looking forward to welcoming GWI customers to the HDI community," said Judy Benda, executive director of membership, HDI. About GWI Software GWI Software, founded in 1992, has been providing scalable help desk and customer support solutions that are easy to install and easy to use since 1995. Its award winning systems have helped over 2000 organizations worldwide to better manage their support operations and improve their customer satisfaction. At GWI, our mission is to empower today's organizations to better serve their customers. The company is privately held and markets its products worldwide from offices in Vancouver, Washington. About Help Desk Institute Help Desk Institute (HDI) is the world's largest industry association for help desk and support professionals. HDI's mission is to lead and promote help desk and support professionals by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standards, globally recognized certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for help desk and support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. Membership exceeds 7,500 with members from every continent worldwide. To become a member, or to obtain further information on HDI programs, visit the HDI Web site at www.ThinkHDI.com. Editorial Contact: Jen McClure Albrycht McClure & Partners 510-796-1475 jenm@albrycht-mcclure.com top of page |
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