COLORADO SPRINGS, Colo. – Oct. 4, 2004 — HDI (Company
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Studies), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, today announced an agreement that will enable Polar Bear Corporate Education Solutions, a division of CrossOff Incorporated (TSX:OFF), to offer HDI’s leading training courses for support professionals in Canada. Under the agreement, training courses that prepare service and support professionals for HDI Certification will be available through Polar Bear’s more than 20 facilities throughout Canada.
“We are very pleased that Polar Bear chose HDI to be its soft skills training provider,” said Judy Benda, executive director of HDI training and certification. “The combination of certification for technical skills, such as Microsoft Certified Desktop Support Technician (MCDST), combined with HDI’s international standards-based soft skills certification ensures support personnel have the most well-rounded skills possible to perform excellent work, benefiting their careers and their employers.”
“By becoming an HDI Authorized Training Partner, Polar Bear will be able to offer certification training for a full range of skills, both technical and soft skills, to our customers throughout Canada,” stated Donnie Snow, president and chief executive officer, Polar Bear Corporate Education Solutions.
Polar Bear will offer training for three of HDI’s certification levels: HDI Customer Support Specialist (CSS) Certification, for customer service and support staff dedicated to providing outstanding levels of service and support; HDI Help Desk Analyst (HDA) Certification, for front-line technical support analysts with a foundational knowledge of help desk and support center operations; and HDI Help Desk Manager (HDM) Certification, for experienced help desk and support center supervisors, managers, and project managers responsible for day-to-day operations. HDI Certification is based on internationally recognized open standards developed by a committee of worldwide industry leaders, help desk and support center experts, consultants and practitioners for the benefit of the support industry.
About Polar Bear Corporate Education Solutions
Polar Bear Corporate Education Solutions, a CrossOff company, is one of Canada’s largest corporate IT training providers with more than 20 facilities coast to coast. With more than 20 years experience in the design and delivery of technology and management training, Polar Bear offers integrated learning methodologies designed to meet the needs of Canadian businesses. More information is available on the company's website at www.polarbear.com.
About HDI
HDI is the world’s largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit http://www.thinkhdi.com.
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