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HDI introduces www.JobDesk.com. New web site completely dedicated to help desk and support services industry.

Colorado Springs, Colorado, [September 10, 1999] - Help Desk Institute (HDI) announced today the availability of a new web site to facilitate job postings, job searches, and employment assistance for the help desk and support services industry. The new site, www.jobdesk.com, is an international resource, sponsored by HDI, available to both members and non-members and completely dedicated to the support industry.

JobDesk.com is free for all individual industry professionals, allowing them to post resumes and perform unlimited job searches against the international database. Employers and recruitment agencies pay customary fees for posting job openings and matching resumes to open positions. In addition, JobDesk.com will offer hints, tips, links and expert advice on employment issues, to provide a comprehensive resource for site visitors.

According to Ron Muns, HDI chairman and chief member advocate, " We're extremely excited about creating a job service fully-dedicated to the help desk and support services industry. As the association leading the customer support profession world-wide, HDI is expanding our ability to bring together professionals looking to extend and develop their careers with organizations that need and value their services. We believe that through HDI's focus on the support profession, JobDesk.com will quickly become the leading job portal in our industry."

Searches can be performed using a broad range of criteria, including: keyword, job title, job category, organization, and geography. The site will be monitored and maintained by Frank Rich, president of Frank J. Rich & Associates, a professional recruitment firm focused on the service and support industry. Rich will serve as site manager, content monitor, and subject matter expert for JobDesk.com. According to Rich, "JobDesk.com is the only dedicated internet job site for the support industry that offers capabilities on par with the generic services such as monster.com." As an additional service offered through JobDesk.com, individuals and organizations will be able to obtain full, retained search services through Frank J. Rich & Associates. HDI members will receive discounts on all retained services.

About Frank J. Rich & Associates
Frank Rich, founder and president of Frank J. Rich & Associates has operated national executive search service focused on the service and support industry since 1994. Prior to opening Frank J. Rich & Associates, Rich was founder and president of TechSearch, Inc., and vice president of sales and marketing for the Software Support Professionals Association (SSPA).

About Help Desk Institute:
Help Desk Institute (HDI) is a member centric organization, focusing on the needs of internal and external support organizations that comprise HDI's membership and the vendors who support them. The association's mission is to set the standards, establish certification and training programs, and to encourage member collaboration. HDI's focus is to lead the customer support profession worldwide. HDI provides targeted information about the technologies, tools and trends of the help desk and customer support industry, as well as customized training and certification programs for both the individual and site support organization. HDI also provides numerous opportunities for members to network with their peers, either via participation in one of HDI's 50 local chapters or in gatherings in which HDI host such interactions. HDI cosponsors the Support Services Conference and Expos, offers regional training, and publishes a wide range of training publications and research materials. HDI is the leading support services association with more than 3,500 members worldwide, with partners in North and South America, Europe, and Asia/Pacific. The web site is www.helpdeskinst.com. For more information, contact: Dana Gardiner, Help Desk Institute, 800-248-5667 or 719-268-0174, dgardiner@helpdeskinst.com

Editorial Contact:
Dana Gardiner
Help Desk Institute
dgardiner@helpdeskinst.com
800-248-5667

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