COLORADO SPRINGS, Colo. – Sept. 13, 2004 — HDI (Company
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Studies), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, today launched OTIS, an Online Technical Information Service for IT service and support professionals. Ideal for both internal and external technical support and service management personnel, OTIS is a complimentary subscription service that provides an advertising-free information portal and community for IT service and support professionals who are seeking “A New Breed of IT Solutions.”
OTIS helps IT service and support professionals combat information overload by aggregating and organizing valuable technical information in one place, helping them to do their jobs faster and more efficiently. The portal provides access to news, tips, tools, and support, including technical and relevant links to hundreds of sites, many of which support personnel are already using or visiting, all in one place, making it the most comprehensive information resource for IT service and support available today. Other features of OTIS include a listing of the latest virus threats updated every three minutes, RSS feeds that deliver latest news and information right to a subscriber’s desktop newsreader, and email updates for those who prefer to receive information in that form.
“We designed OTIS with the goal that it become part of a user’s everyday routine, so in addition to news, tips, and support, it also provides interactive collaboration tools to share information and experiences with other IT service and support professionals,” explained Ron Muns, founder and CEO, HDI. “Furthermore, we also have incorporated a ‘just for fun’ section, to provide stress relief. We hope that IT service and support professionals will work and play with their community on OTIS. One example of the lighter side of OTIS is its very name – we named it after my dog.”
“This new initiative further supports HDI’s increasing leadership position for the IT service and support industry,” continued Muns. “Our members and the industry at large have always looked to HDI for answers. Now we are supplying a broad range of information, news, tips, tools, and support to IT service and support professionals right to their desktops, available 24 hours a day.”
OTIS will also be hosting webinars, live interactive chats, video interviews, and other various activities. To keep up-to-date on the latest scheduled activities visit the ‘Community’ section on OTIS at www.ThinkOTIS.com. Upcoming activities on OTIS include:
· Vincent M. Terrazas, technical services advisor from IBM Global Services, will host a live interactive chat on Tuesday, October 5, 2004 at 12:00 PM MST. Vincent will cover the following topic: Fundamentals for Creating System Administration Scripts
· Mike Sisco, founder of MDE Enterprises, will host a live interactive chat on Tuesday, October 12, 2004 at 12:00 PM MST. Mike will cover the following topic: Motivate and Develop Your IT Staff for Improved Performance
To learn more about each topic listed above visit the ‘Upcoming Events’ page under the ‘Community’ section on OTIS at http://www.ThinkOTIS.com.
Subscriptions to OTIS are free, and all HDI members are automatically enrolled. There is no advertising on the site, which has been carefully designed to be clutter-free and easy to navigate. Interested people can subscribe at http://www.thinkOTIS.com. As part of the OTIS subscription, members have the option of downloading industry expert Mike Sisco's IT Management-101 ebook for free ($29.95 value), as well as seven free IT tools from his IT Manager Tool Kit. To lean more about Mike Sisco and his book and tools, please visit his website at http://www.mde.net/cio/page4.html.
About HDI
HDI is the world’s largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit http://www.thinkhdi.com.
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