The IT Infrastructure Management Conference & Expo to Feature Leading Vendors of IT Infrastructure Solutions, Integrated Systems, Service Management Products and Services(email this article)

Colorado Springs, Colo. September 9, 2003 – The IT Infrastructure Management Conference & Expo (ITIM 2003), the first annual event to address the evolution of IT infrastructure management and service integration, announced today that more than 30 leading companies will be featured at the industry’s premier forum. ITIM 2003 will take place from October 26th – 29th, 2003 at the Sheraton New Orleans Hotel in New Orleans, LA.

The leading vendors of IT infrastructure solutions and integrated systems and service management products and services will showcase their latest offerings at ITIM 2003. Sponsors include: Computer Associates, FrontRange Solutions, Remedy, Altiris, Enterprise Management Solutions, ECPweb.com, ePeople, HP, Infra Corp., ITIL Examination Agency, MaxUse, LLC, Medialand, Opticom, Primus Knowledge Solutions, Provance, Robert Half Technology, Stroma Service Consulting, Viadyne Corp., and Whitestone Technology. Exhibitors include: Active Reasoning, Axios Systems, DKSystems, Expertcity, Magic Solutions, Mobile Automation, NetOpUSA-Crosstec, NetworkD Corp., Peregrine Systems, RightAnswers, Touchpaper, and Vocent Solutions.

The ITIM 2003 conference will cover all aspects of IT processes, IT infrastructure management, and IT service management. There will be a focus on ITIL definitions of processes for service management and service delivery, and the people, process, and technology issues involved in building and maintaining a world class IT infrastructure. More than 50 sessions will address the issues of integrated service management; lowering TCO; integrating technologies, tools and processes; and better aligning IT operations with organizations’ overall business objectives. ITIM 2003 will also feature four notable keynote speakers, including: (former) notorious hacker Kevin Mitnick; internationally renowned industry pundit Cheryl Currid; support industry expert George Spalding; and special guest, William Shatner.

“We are excited to be hosting such a comprehensive conference and expo with so many leading companies. It is clear that these organizations recognize the significance of participating in this important industry forum,” stated Ron Muns, founder and CEO, HDI. “We are confident that ITIM 2003 will provide an unparalleled opportunity for attendees to be introduced to the latest and best tools, technologies, and service providers in the IT infrastructure and integrated systems and service management industry.”

ITIM 2003 will be produced by Help Desk Institute and Pink Elephant International. The event will be held October 26th – 29th, 2003 at the Sheraton New Orleans Hotel in New Orleans, LA. For more information on ITIM 2003, visit www.ITIM2003.com, or call 1-877-331-3434.

For media and analyst registration, contact Jennifer McClure of A.M.P. Communications at (510) 796-1475, or email jenm@ampcomm.com.

About Pink Elephant Inc.
Pink Elephant is the acknowledged world leader in ITIL education. The first organization to offer public education in North America in this very successful IT service management framework, Pink Elephant has led more than 30,000 IT professionals through ITIL certification since 1992. Pink Elephant operates four major service lines: education, conferences and special events, consulting, and managed services. Pink Elephant Inc. is the North American affiliate of the $1 billion turnover Pink Roccade Group, one of Europe's largest computer services organizations, with its head office in The Netherlands and a staff of more than 8,000, operating in 22 countries. Pink Roccade also has offices in the UK. In addition to providing services throughout North America, Pink Elephant also has operations in Australia, Singapore, and Malaysia, servicing the Asia Pacific region. Pink Elephant Inc. is a privately owned company headquartered in Toronto, Canada. For more information, visit www.pinkelephant.com

About Help Desk Institute, a division of Think Service, Inc.
Help Desk Institute (HDI) is the global leader for the support industry and the world’s largest membership association for service and support professionals. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for customer service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit, www.thinkhdi.com.