COLORADO SPRINGS, Colo./FT. LAUDERDALE, Fla. – August 17, 2004 — HDI (Company
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Studies), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, today announced a partnership with Spherion Corporation, a leading provider of staffing, recruiting and workforce solutions. Spherion will integrate HDI Certification training courses, HDI Support Center Certification (HDI SCC) and support center best practices into its help desk managed services offerings. Spherion has become an HDI-authorized training partner for its certification training, which helps to improve the value of a company’s IT help desk, and a certified auditor for the HDI SCC program, to provide organizations with the resources to deliver superior support service. Spherion will also participate in HDI curriculum development teams to assist in the establishment of standards for help desk personnel and site management for the industry.
Spherion provides the people and management expertise to support the needs of organizations that seek to outsource their help desk operations, either at their own location or at one of Spherion’s sites across North America. The company has chosen to work with HDI due to its standards-based certification courseware and proctored exams.
“By integrating HDI’s best practices into our managed services, we can offer an even higher level of service quality to our clients, while ensuring that we are keeping up-to-date with the rapidly changing practices of this industry,” explained Ken Hayes, national practice director for Spherion. “And, by basing our work on consistent standards, we can better measure our results and guarantee the quality of our services.”
“HDI’s mission is to spread its best practices throughout the support industry. Spherion represents a growing number of clients in a wide variety of vertical industries, enabling us to broaden our reach, while setting up another important channel of feedback on service and support provision through Spherion’s participation in our standards-setting committees,” added Ron Muns, founder and CEO of HDI. “By integrating both individual and site certification materials and knowledge into its services, Spherion will play an important role in increasing the strategic value of support organizations to their overall businesses.”
About Spherion
Spherion Corporation is a leader in the staffing industry in North America, providing value-added staffing, recruiting and workforce solutions. Spherion has helped companies improve their bottom line by efficiently planning, acquiring and optimizing talent since 1946. To learn more, visit www.spherion.com.
About HDI
HDI is the world’s largest membership association for IT support and service management professionals and the premier certification body for the help desk and service and support industry. Founded in 1989, HDI's mission is to lead and promote the service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for customer service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit http://www.thinkhdi.com.
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