Colorado Springs, Colo. – August 16, 2004 — HDI (Company
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Studies), the global leader for the IT service and support industry, and the world's largest membership association for service and support professionals, announced today that it has launched a new online learning and knowledge portal focused on service management and infrastructure management, the IT Infrastructure Management Guild, http://www.ITIMguild.com.
The IT Infrastructure Management Guild will be available online to subscribers at no cost, and will be a knowledge and learning portal for service management professionals focused on the people, processes, and technologies necessary for better selection, deployment, management, support, and retirement of IT infrastructure.
“This online learning and knowledge portal was founded in response to an increasing focus on the service management aspects of infrastructure management, and the increasing adoption of ITIL standards in North America,” stated Ron Muns, CEO, HDI.
Guild offerings will include the bi-weekly ITIM eNewsletter, a wide variety of white papers, links to IT infrastructure knowledge resources, and access to the Annual ITIM Conference & Expo site and the very best online and classroom professional training for service management professionals. Courses will include HDI Certification Training courses, HDI’s Knowledge-Centered Support course, and HDI’s online ITIL Foundations course. Pink Elephant, The ITIL Experts, will offer ITIL classroom training. ITIL (IT Infrastructure Library) is a vendor-neutral, best practices framework for IT processes developed by the UK Office of Government Commence with input from organizations around the world.
In addition to training and events offerings and the knowledge center, the new portal will provide the opportunity for interactive discussion via forums, a Weblog, audio conferences, webcasts, and other communications vehicles and subscriber offerings.
“We are very pleased to be involved with this new initiative,” stated David Ratcliffe, president and CEO, Pink Elephant. “As North America becomes more aware of ITIL, the ITIM Guild will become an important resource for IT professionals to learn, train and become certified in this set of best practices.”
For more information, or to subscribe to the IT Infrastructure Management Guild, visit http://www.ITIMguild.com .
About HDI
HDI is the global leader for the IT service and support industry and the world's largest membership association for help desk, IT service, service management and technical support professionals. Founded in 1989, HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, training and the industry’s premier certification programs, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit, http://www.thinkhdi.com.
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