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HDI Redesigns Online Preparatory Course for HDI Help Desk Manager (HDM) Certification
( email this article)
State-of-the-Art E-Learning Instructional Design and Interactivity Strengthen Course’s Effectiveness
COLORADO SPRINGS, Colo. – Aug. 3, 2004 — HDI (Company
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Studies), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, today announced the redesign and re-launch of the HDI Help Desk Manager (HDM) Certification preparation course online. Designed for experienced help desk and support center supervisors, managers, and project managers, the course has been completely transformed through the use of e-learning instructional design and interactivity, substantially improving its effectiveness.
“With the popularity of our online courses growing due to their convenience and ease-of-use, we decided to substantially upgrade and strengthen our manager-level preparatory course,” said Judy Benda, executive director of HDI training and certification. “We expect that managers will be impressed by the added features and greater usability.”
“Becoming HDM-certified by HDI has taken my career to the next level. I really feel that the material helped prepare me to manage my team and respond to the changing industry. Taking the course online allowed me to train at my own pace and review material before taking the HDM exam. HDI has produced a great e-learning product,” said Bren Boddy-Thomas, operations manager and HDI-certified HDM, Exchange Bank.
HDI HDM Certification is recommended for managers who are responsible for day-to-day operations. The course is designed to provide the knowledge necessary to successfully master strategic and tactical aspects of support center management. Upon completion of the course, students will be prepared to pass the HDI HDM Certification examination.
HDI Help Desk Manager Certification ensures its recipients have:
- Mastered the skill set necessary to manage service levels with customers and secondary support personnel
- Understood concepts and principles of ROI
- Developed productive relationships with employees and the organization
- Gained knowledge to professionally develop employees
- Learned skills necessary to build and maintain high-performance teams
HDI's online certification training programs feature Macromedia Flash Technology, dynamic learner focused interactions and downloadable course materials that are powerfully engineered to ease IT, help desk and support professionals' training experience — making training for certification faster, more convenient and less expensive than traditional training classes. HDI's online training offerings are accessible 24x7 from any computer.
The online HDI HDM Certification course is priced at $645.00 for HDI members/$795.00 for non-members. Registration and more information be found at:
http://www.thinkhdi.com/certification/alternativeTrainingMethods/onlineCertificationTraining/
About HDI
HDI is the world’s largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit http://www.thinkhdi.com.
Editorial Contact:
Jen McClure
Albrycht McClure & Partners
510-868-8152 x200
jenm@ampcomm.com
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