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HELP DESK INSTITUTE AND GTSLEARNING PARTNER TO OFFER TRAINING TOOLS FOR THE HELP DESK INDUSTRY

Partnership Reinforces Global Strength of HDI Star Series Certification Program

COLORADO SPRINGS, COLO. - June 6, 2000 - Help Desk Institute (HDI), the world's largest membership association for service and support professionals, announced today a partnership with GTSLearning, the market leading Education Service Provider (ESP). Through this partnership GTSLearning will act as HDI's worldwide fulfillment agent for HDI's instructor courseware. GTSLearning will, via its 400+ worldwide partner network, distribute, promote, support, and train individuals in instructive-based training methods designed to assist those interested in teaching help desk professionals to prepare for the HDI Star Series Help Desk Analyst Certification (HDA*).

HDI's Star Series Certification, launched earlier this year, is the first open, standards-based, internationally recognized certification program for help desk professionals. The Star Series Certification is comprised of three tests: the Help Desk Analyst (HDA*), Help Desk Support Engineer (HDSE*), and the Help Desk Manager (HDM*).

This partnership between HDI and GTSLearning is reflective of the worldwide, growing demand in the IT industry for open, internationally-recognized industry standards-based training courses, materials, and certification programs. GTSLearning' Partner network reaches more than 400 organizations in more than 40 countries. The gtspartner program is available in English, French and German, and will provide HDI the global support necessary to deliver instructor courseware focusing on the HDI Star Series HDA* Certification.

Robin Adda, managing director, gtslearning, said, "The addition of the HDI Star Series certification program is a strategic move for GTSLearning and helps us to offer a broader range of education solutions to our partner base. This program is of real benefit to the vast numbers of call center professionals who are actively seeking certification from a verifiable, independent source. These help desk certifications provide a perfect compliment to our existing A+ Certification, Network+ Certification and i-Net+ Certification programs."

Ken Webb, chief operations officer, HDI, further added, "We are excited to be partnering with GTS to make our courseware easily accessible and highly recognized worldwide. This partnership is a significant milestone as it marks the day when HDI training is widely available through global independent training partners. This distinction is key to reinforcing the open and internationally-recognized stature of the HDI Star Series Certification program."

About Help Desk Institute

Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI cosponsors the annual Support Services Conference and Expo, offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 6,500 with members from every continent worldwide. For more information, visit www.helpdeskinst.com.

About GTSLearning

GTSLearning is the market leading Education Services Provider (ESP) in the IT sector. The gtspartner program offers the commercial IT education, reskilling and academic communities access to a fully supported ESP model for classroom, self-study and Internet delivery. More than 400 partner sites in 40 countries benefit from full sales, marketing, technical and trainer support packages for courses leading to key professional IT certifications:

A+ Certification, Network+ Certification and i-Net+ Certification from CompTIA
Master CIW Administrator, Master CIW Designer and Master CIW Enterprise Developer from the Certified Internet Webmaster Series
Certified Help Desk Analyst from the Help Desk Institute For further information please visit our website www.gtslearning.com .

Editorial Contact:
Iwalani Pecqueur
Help Desk Institute
(719) 268-0314
ipecqueur@helpdeskinst.com

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