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HELP DESK INSTITUTE AND HELP DESK PROFESSIONALS ASSOCIATION COMBINE MEMBERSHIP BASE

Ivy Meadors To Serve As HDI Chairperson

Colorado Springs, Colorado (May 22, 2000)-Help Desk Institute (HDI), the world's largest membership association for service and support professionals, announced today they are combining their membership base with Help Desk Professionals Association (HDPA), considered a champion in the advancement of the technical support profession. In North America the combined membership base exceeds 4,000 and exceeds 6,000 globally. Leading the combined membership organizations, as chairperson, for the next year (June 2000-June 2001) will be Ivy Meadors.

As the newly appointed chairperson for HDI, Ivy's first initiative will be to form an advisory board consisting of eleven volunteer members from HDI's Local Chapters and other key industry representatives. Ron Muns, who previously held the title chairperson, and will be the immediate past chairperson, will work closely with Ivy during her term as HDI Chairperson. Muns will focus his efforts on the parent company, ThinkService, Inc.

Ivy has over 23 years of experience in the help desk and customer support industry. She is considered one of the industry's most respected leaders and is frequently requested as a public speaker. Ivy has been quoted and interviewed by several leading industry trade journals. "I am very excited and honored to be taking on this new leadership role with Help Desk Institute," stated Ivy. "HDI is striving to be the definitive membership association for the industry and I'm proud to be involved as chairperson. The creation of the advisory board will be a key factor in the future growth of HDI. My greatest emphasis will be on meeting and exceeding the needs of the support community."

Ken Webb, COO, HDI, commented, "The addition of Ivy to our organization is a milestone in reinforcing our position as a major force in the help desk industry. Ivy brings a wealth of experience and knowledge to the table, as well as her stellar reputation and a broad base of relationships made throughout the industry-all of which will help to infuse HDI and our members with valuable new ideas and energy." Ron Muns, co-chairman, ThinkService, Inc., further added, "The combination of the organizations' (HDPA and HDI) membership base does not change anything for our current members. Combining our membership base with that of HDPA significantly increases the networking opportunities for our current members, as well as for current HDPA members whose memberships will transfer to HDI on June 1, 2000."

Help Desk Institute, with Ivy as author, will continue to publish HDPA's well-respected e-mail newsletter, e-Sharings, which discusses current issues affecting the support world.

For more information about Help Desk Institute please call 800-248-5667.

About Help Desk Institute

Help Desk Institute's mission is to lead the customer support profession worldwide by setting the standards, establishing certification and training programs, and providing access to industry resources. HDI provides targeted information about the technologies, tools, and trends of the help desk and customer support industry. HDI cosponsors the annual Support Services Conference and Expo, offers regional training, and publishes a wide range of training publications and research materials. Membership exceeds 6,500 with members from every continent worldwide. To become a member, or to obtain further information on the benefits of becoming a member, please visit the HDI web site at www.helpdeskinst.com.

About High Tech High Touch Solutions, Inc

High Tech High Touch Solutions, Inc. is a full-service Help Desk / technical support consulting firm, creating support centers that show customer satisfaction is the most important aspect of any business. Our philosophy at High Tech High Touch Solutions, Inc. is to partner with our customers to develop high performance customer support organizations. We provide prominent leadership, knowledge, and problem resolution to design a top-notch team that contributes to outstanding customer service by combining Process, Technology, Information and most importantly, your People! Ivy can be contacted at (425)398-9292 or www.HTHTS.com.

Editorial Contact:
Iwalani Pecqueur
Help Desk Institute
(719) 268-0314
ipecqueur@helpdeskinst.com

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