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Great Plains Siebel Front Office Enhanced for E-businessSignificant, Customer-Driven Enhancements and Functionality Reflected in Release 6.0FARGO, ND, October 30, 2000 - Great Plains (Nasdaq: GPSI) announced today the availability of Great Plains Siebel Front Office 6.0, a comprehensive, Web-enabled and integrated customer relationship management (CRM) solution for midmarket customers. Tightly integrated with Release 6.0 of Great Plains Dynamics and eEnterprise, Release 6.0 showcases significant customer-driven e-business enhancements based on Siebel eBusiness, MidMarket Edition. Great Plains Siebel Front Office 6.0 includes new e-business applications such as eCustomer and eCampaigns, as well as enhancements to existing applications such as eChannel, Sales, Service and Call Center. These enhancements, coupled with end-to-end integration to Great Plains’ e-commerce and back office applications, make it easier for customers to take advantage of the global e-business network. “Great Plains’ strategy is to seamlessly integrate our front office applications and our back office applications so that we can provide an end-to-end view of the customer lifecycle,” said Don Nelson, vice president and general manager of the Front Office group at Great Plains. “With Release 6.0’s new functionality and tight integration to our back office applications, we’re providing a distinct competitive advantage to customers, enabling them to take full advantage of e-business.” Great Plains Siebel Front Office Release 6.0 Enhancements Within the area of e-business, new solutions include eCustomer and eCampaigns. eCustomer combines e-commerce sales and customer self-service through an integrated Web application for selling and servicing all customers. By enabling customers to “buy direct” and access customer service via the Web at any time, customers can automate time-consuming processes, allowing companies to increase customer satisfaction, improve service and lower costs. With eCustomer, midsized organizations have a powerful, closed-loop solution for unassisted, interactive selling, secure on-line ordering, and complete customer self-service, ensuring an integrated set of applications to meet a wide range of customers’ needs. eCampaigns allows customers to create, execute and assess email and Web-based marketing campaigns. Marketers can execute personalized marketing campaigns via e- mail for one-to-one marketing and content targeting. eCampaigns tracks customer e-mail and Web responses, which allows marketers to understand the impact of their campaigns. Enhancements have been made to virtually every major application within Great Plains Siebel Front Office. For example, eChannel now includes the Siebel Personalization engine to ensure each partner gets information targeted specifically to him or her. eChannel allows organizations to route leads, opportunities and service requests to channel partners using configurable business rules and track their performance on all assigned items. Additionally, eMail Response, an e-mail response management system, allows agents to respond to a high volume of incoming messages. New template responses allow agents to communicate in a knowledgeable and consistent way. Great Plains Siebel Front Office now features a new computer telephony solution, CTI Complete. CTI (Computer Telephony Integration) Complete integrates with Great Plains Siebel Front Office data to let service professionals know the customer history once the call is answered and before the first word is spoken, enabling them to be more productive by increasing customers satisfaction while decreasing call times. Great Plains Siebel Front Office Release 6.0 utilizes new technology from Great Plains that provides tight integration between Great Plains Siebel Front Office and Great Plains' back office applications, Dynamics and eEnterprise, using XML. The integration enables these applications to asynchronously exchange XML documents that represent a wide range of business information. This information exchange provides value to both front and back office users allowing them to share information in real-time using a reliable, secure and scalable environment. The integration effectively builds an XML bridge between the front and back office applications using the latest Microsoft technologies within an integration framework developed by Great Plains. For example, when using this integration a front office user is able to query the current account status of a customer in the front office system and that query will reflect all of the back office transactions. About Great Plains Siebel Front Office Great Plains Siebel Front Office is a co-branded and co-defined suite of eBusiness sales, marketing, service and Web applications leveraging the expertise of Siebel Systems, Inc. (Nasdaq: SEBL), the information integration experience of Great Plains and the Great Plains global partner network. Great Plains Siebel Front Office has been integrated, marketed and sold with Great Plains' e-business solutions, Dynamics and eEnterprise, since November 1999. Integration between Great Plains Siebel Front Office and Solomon IV is expected to be available in the first quarter of 2001. Great Plains Siebel Front Office delivers the functionality, customization, ease of use, rapid deployment and pricing required by midmarket customers. More information about Great Plains Siebel Front Office can be found at http://www.greatplains.com/crm/ Pricing and Availability Great Plains Siebel Front Office Release 6.0 is available immediately. Solution pricing begins at $1,000 per user. About Great Plains Great Plains (Nasdaq: GPSI) offers e-business solutions that interconnect business communities. These e-business solutions automate processes among financials, distribution, enterprise reporting, project accounting, electronic commerce, human resources and payroll, manufacturing, sales and marketing management, and customer service and support functions. Great Plains’ solutions are sold and implemented by a unique worldwide network of independent partner organizations that share the company’s commitment to lasting customer relationships. Named four times to the “Top 100 Companies to Work for in America” list, Great Plains has more than 2,000 team members worldwide. More information about Great Plains can be found at http://www.greatplains.com All products mentioned in this release are registered trademarks or trademarks of their respective holders. Editorial Contact: Kate Kuchera Great Plains 701-281-6881 kkuchera@greatplains.com top of page |
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