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Orlando Magic Scores With FrontRange

Solutions' GoldMine Sales & Marketing; Customer Cites Rich Functionality And Affordability As Key Factors In Selection

  COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Dec. 9, 2002--FrontRange
Solutions Inc., a global market leader in customer relationship
management (CRM) and customer service and support software, in
conjunction with its solutions partner Enterprise Computer Solutions
Inc. (ECS), today announced that the fan relations and retail division
of the Orlando Magic professional basketball team has selected
GoldMine(R) Sales & Marketing(TM) to manage its customer service
programs.

  Orlando Magic officials cited the software's rich functionality
and ease-of-use as key factors in their selection.
  Orlando Magic is the latest in a series of sports teams to deploy
GoldMine software, including the Chicago White Sox, Cleveland
Cavaliers and Tampa Bay Devil Rays.

  Prior to using GoldMine Sales & Marketing, Orlando Magic staff
relied on manual processes to track communication with customers, fans
and partners. Using GoldMine, team management expects to dramatically
enhance both internal productivity and customer relationships.

  "After reviewing a number of products, I found that nothing
compared to GoldMine," said Julie Gory, fan relations and retail
manager for the Orlando Magic. "GoldMine was the only solution to
offer the ideal combination of features and affordability for a
business of our size -- 350 employees."

  Developed specifically for mid-market companies, GoldMine Sales &
Marketing offers powerful functionality and scalability typically
found in traditional enterprise products at a fraction of the cost and
complexity. Its integration with Microsoft(R) Outlook(R) enables users
to organize, coordinate and maintain e-mail and schedules. In
addition, GoldMine Sales & Marketing enables companies to strengthen
relationships with customers by enhancing communication and automating
sales processes.

  The fan relations and retail division of Orlando Magic will
monitor customer inquiries using the product's contact and project
manager functions. In addition, the division can capture customer
contact information for future marketing campaigns and outbound sales
efforts.

  "By integrating all of our customer information in a central
database, we expect GoldMine Sales & Marketing to enhance our teamwork
internally and ultimately add to our bottom line," added Gory.

  Additionally, Gory believes the technology could eventually be
rolled out to the ticket sales, marketing, corporate sales and media
relations divisions of the company. Orlando Magic implemented the
GoldMine solution in August in partnership with ECS, a value-added
reseller and FrontRange Solutions' partner based in Dallas.

  "Together, the ECS and FrontRange teams provided a cost-effective
CRM solution to meet the Orlando Magic's needs at every level," said
Nathan George, vice president of sales for ECS. "GoldMine Sales &
Marketing is a great product for many mid-market companies looking for
a comprehensive CRM solution."

  About FrontRange Solutions Inc.

  FrontRange Solutions develops software and solutions that allow
organizations to deliver extraordinary customer relationships and
service. An international market leader in customer-centric software
for almost 15 years, the company has headquarters in Colorado Springs,
with offices in Los Angeles, the United Kingdom, France, Germany,
Italy, South Africa, Australia and Singapore.

  Solutions include: industry-leading GoldMine(R) software family
for customer relationship management (CRM), team-based contact
management and sales force automation; and the award-winning HEAT(R)
software line for world-class customer service and support.

  FrontRange drives business decisions for profitability in
market-leading companies such as Shell Oil, Coca-Cola, Chevron,
Prudential Securities, Electricite de France, Mack Trucks and Turner
News Network. Industry awards for FrontRange include Software
Magazine's "Hot 500," Call Center Magazine Product of Year,
Entrepreneur Magazine's Best Software, Users Choice Awards and PC
Magazine "Editors' Choice."

  For more information on FrontRange, call 800/776-7889 or visit
www.frontrange.com.

  About Enterprise Computer Solutions Inc. (ECS)

  Enterprise Computer Solutions (ECS) is a leading solutions
provider of "best-of-breed" helpdesk, call center, support center and
customer relationship management (CRM) solutions. Solutions include
value-added software solutions, systems integration services,
consulting services and on-site call center.

  ECS strategically partners with leading technology companies that
are committed to customer satisfaction. The company guarantees its
service with a 100% commitment to its customers. The company leverages
its professional experience, knowledgeable sales staff, industry
certified engineers and best practices, as well as its own call center
to ensure its customers' success.

  For more information on ECS, call 469/621-0801 or visit
www.consultecs.com/index.html
 
Editorial Contact:
Frank Heydenrych
FrontRange Solutions
+27-11-608 1228
frankh@icon.co.za
 
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