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GOLDMINE FRONTOFFICE FOR GROWING BUSINESSES

With Integration for New HEAT® and HEAT® PowerDesk Service and Support Software



Colorado Springs, Colo., (October 9, 2001)-FrontRange Solutions Inc., an international market leader in customer relationship management (CRM) and service and support software, today announced the launch of its award-winning CRM product, GoldMine® FrontOffice with integration to new HEAT® service and support software.

GoldMine FrontOffice customers are now able to choose their HEAT support product for the GoldMine FrontOffice suite, and can select either the latest release of HEAT service and support software, designed for the more robust customer service center, or HEAT® PowerDesk developed for the entry-level service desk.

GoldMine FrontOffice is an easy to use, affordable, modular, scalable CRM solution suited for today's economy. It gives customers support choices that allow them to build their CRM application according to their current business needs," said Tony DeLollis, vice president of product management at FrontRange Solutions. "Customers are not required to purchase a high-end, enterprise-priced system; they can start with GoldMine Sales and Marketing software, then add a support component of choice, when they are ready to move up to the next level of CRM sophistication."

The new version of HEAT software delivers a full-featured, out-of-the-box service and support solution that enables businesses to automate, customize and streamline their customer support centers. Features include: Remote Web access for technicians, customer self service, inventory and asset tracking, and knowledge management. HEAT PowerDesk shares much of the core functionality of HEAT software, but is geared for the more basic service desk, and is designed specifically for the growing organization. HEAT PowerDesk also lets technicians log and track issues over the Web, and offers the organization customer self service. HEAT PowerDesk is completely compatible with HEAT service and support software for easy upgrades.

A Top-Selling CRM Suite for Growing Businesses In the last 18 months, FrontRange has established its leadership position in the mainstream business CRM market with more than 100,000 licenses of GoldMine FrontOffice sold," said Christopher Fletcher, vp/managing director CRM, Aberdeen Group. FrontRange's strategy of delivering practical, affordable CRM solutions for the real world is a perfect fit for today's economy."

Customers can combine the world-class sales and marketing functionality of GoldMine Sales and Marketing with the powerful service and support functionality of HEAT to realize a fully integrated, affordable CRM suite GoldMine FrontOffice. GoldMine FrontOffice lets a mainstream business optimize customer relationships as well as any multi-national corporation.

Availability and Pricing
The new GoldMine FrontOffice suite is available now and can be purchased from authorized Emerald FrontRange Solutions Partners. Log on to www.frontrange.com for a partner information, or contact FrontRange sales department at: 800.776.7889. GoldMine FrontOffice is shipping in English, with French, German and Spanish versions to follow. Pricing varies depending on the various modules and the customer's unique business needs.

About FrontRange Solutions Inc.
FrontRange Solutions Inc. develops software and solutions that allow organizations to deliver extraordinary customer relationships and service. An international market leader in customer-centric software for more than 10 years, the company is headquartered in Colorado Springs, Colorado, with offices in Los Angeles, United Kingdom, France, Germany, Italy, South Africa, Australia and Singapore. Solutions include: industry-leading GoldMine® software for customer relationship management (CRM), fully integrated contact management and sales force automation; and the award-winning HEAT® software line for world-class customer service and support. FrontRange drives business decisions for profitability in market-leading companies such as Shell Oil, Coca-Cola, Chevron, Prudential Securities, Lucent, Electricite de France, The Weather Channel, Mack Truck, Turner News Network, and Smith Barney. Industry awards for FrontRange include Software Magazine Hot 500, Call Center Magazine Product of Year, Entrepreneur Magazine's Best Software, Users Choice Awards, PC Magazine Editors Choice and Forbes Online Best of the Web. For more information about FrontRange Solutions Inc., call (800) 776-7889 or visit www.frontrange.com.

Note: GoldMine, HEAT, and other FrontRange products and brands are registered trademarks or trademarks of FrontRange Solutions Inc. in the U.S. and/or other countries. Other products and brands are registered trademarks or trademarks of their respective owners/companies.


Editorial Contact:
Lynne Dolan
FrontRange Solutions Inc.
719.532.7537
lynne.dolan@frontrange.com
 
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