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HEAT DIVISION PARTNER KNOWLEDGENET RECEIVES ITTA AWARD FOR EXCELLENCE

KnowledgeNet and HEATŪ Chosen for Best E-Learning Solution

COLORADO SPRINGS, COLO., - (Sept. 22, 2000) - World leader in Help Desk solutions for mid-range organizations, HEAT Division of FrontRange Solutions Inc., today announced that its Solutions Partner KnowledgeNet.com Inc. recently received the ITTA Award for Excellence for an Internet training program designed specifically for HEATŪ Help Desk software. The award honored KnowledgeNet's custom e-learning project designed for HEAT Service and Support certified technical training. The HEAT team worked closely with KnowledgeNet's custom development team to develop the e-learning content. As a result, KnowledgeNet's self-paced e-learning solution, KnowledgeNet INTERACTIVE, was used for its flexible, asynchronous delivery format. The project was completed in less than 12 weeks and was delivered to more than 1,000 FrontRange Solution Partners worldwide.

"Our partners are a top priority for us," said Tom Warrick, director of professional services for the HEAT Division. "We chose KnowledgeNet because they could deliver the best product to aid the learning and technical certification of our partners. KnowledgeNet offered us the ability to train them electronically - we were very impressed with the dynamic multimedia format."

The mission of the awards program is to recognize and honor members for providing excellence in IT education solutions. Applications were evaluated on the basis of the applications' adaptability, innovation, the level of needs assessment and evaluation, organizational impact, and other program features, including market research, how the project was sold to upper management, cost and payback, and creative delivery approach.

The award was presented at the Computer Training World Conference & Expo in San Francisco on August 22, 2000. About FrontRange HEAT Division Inc.

FrontRange HEAT Division Inc. was founded in 1988 as Bendata, Inc. and is a wholly-owned subsidiary of FrontRange Solutions Inc. Award-winning HEAT Service and Support software is used by approximately 40% of Fortune 100 companies. According to an independent survey, 98% of current HEAT users say they would highly recommend HEAT to a peer. Over 90% of HEAT customers renew their annual maintenance agreements, a rate 30% higher than the industry average. The HEAT Division employs 275 people in eight countries. Division headquarters are located in Colorado Springs, Colo. For more information regarding HEAT products, visit our Web site at: www.heatsos.com, or call the FrontRange HEAT Division at (800) 776-7889. About KnowledgeNet.com, Inc.

KnowledgeNet.com, Inc. delivers next generation Internet-based training - "e-learning" - that enables enterprises and individuals alike to enjoy online training with the freshest content and best instructional design possible. The Company's multiple synchronous and asynchronous content delivery solutions represent an integrated suite of e-learning products that can be easily customized to suit individual learning styles. KnowledgeNet was named Internet Startup of the Year and is the year 2000 recipient of the United States Distance Learning Association award for excellence. The Company is a member of the Cisco Learning Partner (CLP) program, and is a Microsoft Certified Technical Education Center (CTEC).

Companies choose KnowledgeNet's integrated e-learning solutions for their proven return on investment, high pass rates, engaging content, and superior customer service. KnowledgeNet customers include blue chip companies and institutions such as Arizona State University, Cisco, GE, Intel, Lockheed Martin and WorldCom. Founded in 1998, KnowledgeNet is a privately held company based in Scottsdale, Arizona. Morgenthaler Ventures, Sierra Ventures, Trinity Ventures, and Berkeley International Capital Corporation back the Company.

Visit KnowledgeNet on the Web at www.knowledgenet.com. For more information, call 1-888-577-5779. About FrontRange Solutions (formerly GoldMine Software Corp.)

Founded in 1989 and headquartered in Colorado Springs, Colo., FrontRange Solutions Inc. is a leading provider of front office solutions to enable small to medium-sized organizations to buy, sell and support customers with Web-based applications designed for the New Economy. The company sells its products and services through a direct sales force, value-added resellers and other distribution partners. For more information on FrontRange Solutions' CRM products, contact the FrontRange GoldMine Division at (800) 654-3526, FAX (310) 454-4848. For more information on FrontRange Solutions' HEAT family of products, contact the FrontRange HEAT Division at (800) 776-7889, FAX (719) 536-062. For more information on FrontRange Solutions' Maestro Commerce Division please call (630) 455-6300, FAX (630) 455-6370 or visit www.frontrange.com.
 
Editorial Contact:
Lynne Dolan
HEAT Division
FrontRange Solutions Inc.
719.532.7537
lynne.dolan@frontrange.com
 
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