COLORADO SPRINGS, Colo. - September 16, 2003 - FrontRange Solutions Inc. (Company
Profile, Past
Stories, Case
Studies), a
global leader of integrated business relationship solutions, today announced
that The American Diabetes Association (ADA) recently purchased FrontRange
HEAT® Service & Support(tm) software for its delivery of IT services to
staff. Specifically, HEAT Service & Support software will allow ADA's IT&S
Division to improve their help desk efficiency and optimize service and
support for over 1000 employees and volunteers.
The American Diabetes Association is the nation's leading non-profit health
organization providing diabetes research, information and advocacy. HEAT
on-site implementation and training was purchased to replace a legacy system
with FrontRange's flexible solution with a lower total cost of ownership.
"HEAT is very intuitive and is a more robust system than what we previously
used," said Penny De Veira, Director of Support Solutions for the American
Diabetes Association. "FrontRange Solutions understood our business and
ironed out our needs in advance, which made the installation seamless."
In order to select the best solution for their needs, the ADA put together a
comprehensive analysis of FrontRange products and competitors, which
included live pilots of three systems and side by side technical
comparisons. An ADA IT&S Task Team thoroughly evaluated various platforms
and how HEAT would fit with their infrastructure. Live pilot systems were
then created by installing the software, importing records into the pilot
systems and logging calls without training while a technical team managed
the data import, system configuration and customization. The ADA also
contacted leading industry analysts for product recommendations. HEAT
outperformed the competition for the ADA's business, winning for its service
level management, issue and project tracking as well as low administration
cost, features and functionality.
"Non-profit customers are increasingly selecting HEAT because it offers a
unique combination of features and affordability in a customizable
solution," said Ted Manakas, FrontRange senior vice president and general
manager of Americas. "As a full-featured, yet easy-to-use help desk
solution, HEAT can immediately help non-profit organizations streamline
their service and support processes for greater productivity."
About FrontRange Solutions Inc.
FrontRange Solutions Inc. develops software and solutions that allow
organizations to manage a wide variety of business relationships and provide
exceptional service. Solutions include: the industry leading GoldMine family
of software for business relationship management, team-based contact
management and sales forces automations; the award-winning HEAT software
line for world-class, complete service management including Help Desk,
Knowledge, Asset and Service Level Management; and GoldMine CustomerIQ,
delivering the next generation of industry-specific solutions.
Market-leading customer companies include Shell Oil, Coca-Cola, Chevron,
Prudential Securities, Electricite de France, Mack Trucks, and Turner News
Network. The company has won numerous software awards, including Software
Magazine's "Hot 500," Call Center Magazine Product of the Year, Entrepreneur
Magazine's Best Software, Users Choice Awards, and PC Magazine "Editors'
Choice."
An international market leader in customer-centric software for almost 15
years, FrontRange Solutions is headquartered in Colorado Springs, Colorado,
with offices in Los Angeles, United Kingdom, Germany, South Africa,
Australia, Singapore, and China. For more information about FrontRange, call
(800) 776-7889 or visit www.frontrange.com.
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