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FRONTRANGE SOLUTIONS INC. SELECTS NETOPIA’S TIMBUKTU PRO TO COMPLEMENT AWARD-WINNING HEAT® HELP DESK SOLUTIONNetopia’s Remote Control Software Offers Virtual “Over-the-Shoulder” SupportColorado Springs, Colo., - September 8, 2000 - World leader in Help Desk solutions for mid-range organizations, FrontRange Solutions Inc., HEAT Division, today announced that Netopia’s Timbuktu Pro systems management remote takeover tool has been certified to work with the award-winning HEAT® Help Desk product.Under the auspices of the Independent Software Vendor Program, Timbuktu’s software integration allows HEAT Help Desk administrators to utilize Netopia’s leading enterprise remote control solution to access information anywhere on the intranet, extranet, or the Internet. Help Desk technicians can remotely view and take control of PCs from within the HEAT console, thus allowing virtual “over-the-shoulder support.” This minimizes end user downtime, as well as curtails on-site visits, phone calls, training, and labor expenses. “HEAT software is an industry standard in Help Desk and Support Management,” said Edwin Gear, president of FrontRange Solutions, HEAT Division. “The combination of the mission critical support of HEAT with the remote access capabilities of Timbuktu Pro provides unprecedented remote support of networked PCs.” Designed for use across any intranet, extranet, or Internet connection, Timbuktu Pro allows HEAT Help Desk technicians to efficiently utilize, deploy, and manage remote control technology by means of pre-configured integration, enhanced security, and administration tools. Currently, Netopia offers a solution that can provide HEAT customers with a scalable screen sharing and remote control application that is adaptable across all major computing platforms. “HEAT customers can now securely and reliably control end users’ computers from anywhere in the world with a simple mouse click,” said Tom Skoulis senior vice president of Netopia’s software division. About HEAT Products HEAT is a customizable, automatic call logging and tracking system designed to optimize the performance of IT Help Desks. Features include automatic ticket generation, automatic escalation of issues, and proactive service level management. Quick Start Wizard™ speeds deployment with minimum training. Manager’s Console™ displays status at a glance, and Answer Wizard™ provides more than 300 pre-defined reports. The Business Processes Automation Module™ (BPAM) simplifies creating rules for automation and escalation. HEAT offers the industry’s best service and training. About Timbuktu Pro Part of Netopia’s Timbuktu family of intranet, extranet, and Internet management solutions, Timbuktu Pro Enterprise is the leading help desk, Application Service Provider (ASP), and systems management remote takeover tool. About Netopia Inc. Headquartered in Alameda, California, Netopia, Inc.’s (NASDAQ: NTPA) Timbuktu division is a market leader in providing award-winning help desk, systems management and collaboration software. Designed to maximize the value of information technology while reducing the cost of support in the enterprise and application service provider (ASPs) environments, the Timbuktu product line includes remote control and collaboration software, multi-platform systems management tools, and web-based screen casting solutions. The company has partnerships with leading enterprise software developers including Tivoli Systems, an IBM Company (NYSE: IBM), Perot Systems Corp. (NYSE: PER), and Microsoft, Inc. (NASDAQ: MSFT). Further information can be obtained via phone 510-814-5100, fax 510-814-5021 or Internet at www.netopia.com. About FrontRange Solutions Inc. FrontRange Solutions Inc. (formerly GoldMine Software Corporation) is the leading provider of Customer Relationship Management, Service Optimization/internal Help Desk and eBusiness solutions. Its product brands, GoldMine®, HEAT® and Maestro Commerce™, deliver powerful solutions for managing sales, marketing and support-related activities, maintaining infrastructure resources and maximizing eBusiness value. FrontRange products are rapidly deployable and provide robust tools for companies that need flexible, powerful and scalable solutions for managing business processes and meeting the increasing demands of changing markets. FrontRange Solutions has offices worldwide, with headquarters in Colorado Springs, CO and regional offices in the United States, Australia, France, Germany, South Africa and the United Kingdom. For more information about FrontRange Solutions Inc., visit: www.frontrange.com. Editorial Contact: Lynne Dolan HEAT Division FrontRange Solutions Inc. 719.532.7537 lynne.dolan@frontrange.com top of page |
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