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FRONTRANGE SOLUTIONS ADDS VOICE RECOGNITION CAPABILITY TO GOLDMINE® SOFTWAREDevelopers of Award-Winning Software License Technology from Sound Advantage to Bring Speech-Enabled CRM to Mainstream BusinessesColorado Springs, Colo., (August 20, 2001) FrontRange Solutions Inc. an international market leader in customer relationship management (CRM) and customer service and support software, today announced that it will provide GoldMine® 5.5 customer management users the ability for mobile telephone voice access through the Sound Advantage Natural Dialog Interface (SANDi™ ) by Sound Advantage. FrontRange has agreed to sell GoldMine PLUS Voice powered by SANDi CRM to its network of Solutions Partners for placement in their customer sites. Sound Advantage will provide extensive sales support and tools, as well as both direct technical support and technical support training for FrontRange. The training programs kick off this month during the FrontRange Solutions Partner Conference in Vail, Colo. "After significant research, FrontRange Solutions is pleased to align itself with Sound Advantage, which has clearly established itself as a market leader in onsite speech recognition systems," said Eric Shishko, vice president, corporate development and strategy for FrontRange. "It's exciting to think of a common telephone as a GoldMine terminal," said Shishko "Mobile workers must have access to GoldMine, but until now laptops and PDA's were the only devices that enabled mobile access." GoldMine PLUS Voice lets users manage their calendars, access contact records and manage emails using the most natural user interface, the human voice. With one call, users can access the information in GoldMine to schedule appointments, retrieve contact information, dial any company or contact by voice, listen to and send emails, and much more. Mobile sales staff, for example, can call and ask for a contact using GoldMine PLUS Voice. GoldMine PLUS Voice can not only state the phone number of the contact, but can also dial it as well. In addition, GoldMine PLUS Voice can be quickly queried by voice to perform other tasks such as check a calendar for upcoming appointments. "We are pleased that FrontRange recognizes Sound Advantage's leadership in this market and chose SANDi CRM to be the voice of GoldMine," noted Michael Metcalf, Sound Advantage president and CEO. "Now any business with a mobile workforce can have easy telephone access to their GoldMine database." FrontRange Business Partners are no longer Speechless "The ability to readily access my updated calendar and contact information when I am out of the office has significantly improved my productivity and enabled better communication among my team," says Barbara Blackwell, vice president of sales at Sabre Software Design, an authorized FrontRange Business Partner. GoldMine PLUS Voice will be available domestically beginning August 31, and will be available in international versions beginning January 2002. About FrontRange Solutions FrontRange Solutions Inc. develops software and solutions that allow organizations to deliver extraordinary customer relationships and service. An international market leader in customer-centric software for more than 10 years, the company is headquartered in Colorado Springs, Colorado, with offices in Los Angeles, Chicago, United Kingdom, France, Germany, Italy, South Africa, Australia and Singapore. Solutions include: the industry-leading GoldMine® software family for customer relationship management (CRM), fully integrated contact management and sales force automation; and the award-winning HEAT® software line for world-class customer service and support. FrontRange drives business decisions for profitability in market- leading companies such as Shell Oil, Coca-Cola, Chevron, Prudential Securities, Lucent, Electricite de France, The Weather Channel, Mack Truck, Turner News Network, and Smith Barney. Industry awards for FrontRange include Software Magazine's "Hot 500," Call Center Magazine Product of Year, Entrepreneur Magazine's Best Software, Users Choice Awards, and PC Magazine "Editors' Choice." About Sound Advantage Established in 1997, Sound Advantage is the leading developer of voice-user interface technology for communication, messaging and content. The company's core product is SANDi (Sound Advantage Natural Dialog Interface). The SANDi family of products includes advanced call processing solutions to speech-enable common office technology such as CRM, e-mail, fax, PBX, and voice mail with solutions available for small, midsize and large businesses, and for the Enterprise and Service Provider markets. Having earned a record-breaking 21 top industry awards within 24 months of its initial release, SANDi™ has become America's Favorite Voice Interface™. For additional information, contact Sound Advantage at 5 Park Plaza, 7th Floor, Irvine, CA 92614. Phone: 949.476.1400. FAX: 949.476.7676. Access the company's Web site at www.soundadvantage.com. Editorial Contact: Lynne Dolan FrontRange Solutions Inc. 719.532.7537 lynne.dolan@frontrange.com top of page |
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