|
Press Release |
|||
|
FRONTRANGE SOLUTIONS ANNOUNCES RELEASE OF GOLDMINE® E-COMMERCENew GoldMine Solution Offers Businesses Simple, Yet Powerful Online SalesColorado Springs, Colo., (July 30, 2001) - FrontRange Solutions Inc., an international market leader in customer relationship management (CRM) and customer service and support software, today announced the release of GoldMine® eCommerce, an e-business application enabling cost-effective and easy-to-build online sales. GoldMine eCommerce offers businesses a tool for building modular and scalable e-commerce and e-business solutions - from simple e-store creation to advanced merchandising, one- to-one customer marketing and inventory management. Providing built-in features for enhancing customer relationships such as communication of order status and online customer sales histories, the Web-based application is designed to meet growing needs for affordable, yet powerful online sales enablement. "Until now, growing businesses have had to choose between limited e-commerce options or costly custom site development," said Ric Miles, executive vice president of worldwide operations for FrontRange. "In GoldMine eCommerce, they now have an affordable, simple-to-use tool for rapidly building their businesses through online sales." GoldMine eCommerce handles the complete e-commerce transaction cycle, from taking orders online, receiving payment, processing and shipping orders, and communicating transaction information. It offers template-based online storefront creation and back-office store management tools such as inventory tracking, sales statistics, and easy upload of photos and product information. Advanced features such as up-selling, cross-selling, promotions manager and custom profile creation capabilities give businesses a tool for boosting sales, personalizing customer experiences, and differentiating themselves among their customers, partners and suppliers. GoldMine eCommerce is provided in an Application Service Provider (ASP) model, hosted on secure servers and available from standard Web browsers. An "eStore" module is the cornerstone for online commerce, providing the necessary front-end capabilities to support Web presences, and the back- end tools for managing business and integrating with existing business systems. Other modules that round out the robust online commerce functionality include the Customer Service Module, Advanced Merchandising Module, Preferred Customer Module, and Inventory Management Module. Initial users of the application have found it meets their needs for a sophisticated technical back-end and intuitive user interface. "FrontRange had core functionality that met a lot of our needs, a creative front-end team and talented back-end team that could deal with us as an important customer and could understand our needs as a company - all for a price that was clearly justifiable," said Michael DeCrescenzo, customer service inside sales manager at Rainin Instrumentation, which developed its advanced site with GoldMine eCommerce. As an added value, GoldMine eCommerce integrates to link activities with the sales and marketing function of FrontRange's popular GoldMine® FrontOffice 2000™, allowing users of both products to automate marketing, sales and customer service along with eBusiness integration, giving them a complete picture of their business and their customers across all departments. Business benefits of GoldMine eCommerce include the following: · High availability · Quick implementation time · Predictable costs · Lower initial investment · Scheduled upgrades and maintenance · Best business practices to the Internet · Improved customer acquisition and retention · Online order taking - even for configurable or made-to-order products · The right content, discount, and promotion to everyone in the distribution chain… automatically · An electronic sales channel providing customers with a personalized one-to-one buying experience. GoldMine eCommerce is immediately available through a selected network of FrontRange Solutions Partners. For more information contact Michael Parrinella at FrontRange Solutions at 719.278.7223. About FrontRange Solutions Inc. FrontRange Solutions Inc. develops software and solutions that allow organizations to deliver extraordinary customer relationships and service. An international market leader in customer-centric software for more than 10 years, the company is headquartered in Colorado Springs, Colorado, with offices in Los Angeles, Chicago, United Kingdom, France, Germany, Italy, South Africa, Australia and Singapore. Solutions include: the industry-leading GoldMine® software family for customer relationship management (CRM), fully integrated contact management and sales force automation; and the award-winning HEAT® software line for world-class customer service and support. FrontRange drives business decisions for profitability in market- leading companies such as Shell Oil, Coca-Cola, Chevron, Prudential Securities, Lucent, Electricite de France, The Weather Channel, Mack Truck, Turner News Network, and Smith Barney. Industry awards for FrontRange include Software Magazine's "Hot 500," Call Center Magazine Product of Year, Entrepreneur Magazine's Best Software, Users Choice Awards, and PC Magazine "Editors' Choice." For more information about FrontRange Solutions Inc., call (800) 776-7889 or visit www.frontrange.com. Editorial Contact: Lynne Dolan FrontRange Solutions Inc. 719.532.7537 lynne.dolan@frontrange.com top of page |
|||