PLEASANTON, CA (October 29, 2004) FrontRange Solutions (Company
Profile, Past
Stories, Case
Studies), a global leader in Service Management and Customer Relationship Management (CRM) software solutions for small to mid-sized enterprises (SME) and distributed enterprises, today announced that its upcoming IT Service Management 5.0 (ITSM) toolset is certified as ITIL Service Support Enhanced by Pink Elephant, the world’s leading consulting and training provider in the IT Infrastructure Library (ITIL) best practices framework. Earlier this year, FrontRange’s HEAT 8.0 solution was conferred ITIL verification by Pink Elephant.
PinkVerify™ recognizes software tools that have been objectively assessed based on guidance provided by the United Kingdom’s Office of Government Commerce (OGC), and certified by a qualified Pink Elephant IT Service Management Consultant. Tools that are verified in four out of the seven support processes - Incident, Problem, Change and Configuration Management - are certified as ITIL Service Support compatible.
Tools that are verified for the above four support processes, plus at least one of the remaining three processes – Service Level, Release and Availability Management – are certified as ITIL Service Support Enhanced, which is the highest level of ITIL compatibility.
FrontRange’s IT Service Management 5.0 underwent the PinkVerify™ assessment, was verified as ITIL Service Support Enhanced, and is now authorized to display the Pink Verify™ logo. This logo assures FrontRange’s customers and prospects around the world that their tool delivers world-class best practices in IT service and support.
“With FrontRange ITSM receiving PinkVerify™ status, it shows the ongoing commitment of FrontRange Solutions to the ITIL framework,” said David Ratcliffe, president and CEO of Pink Elephant. “FrontRange’s products have a very loyal customer base and it is great to see FrontRange continue to acknowledge the importance of aligning an expanded toolset with IT management best practices.”
“Achieving the highest level of ITIL compatibility for all seven modules in our ITSM solution set is great news. It’s an important part of our product strategy and a demonstration of our commitment to delivering service management solutions that support proven IT best practices and recognized global standards. We congratulate our teams that made it possible with their hard work,” said Kevin J. Smith, vice president of products for FrontRange Solutions.
About ITIL
The Information Technology Infrastructure Library (ITIL) is a set of books developed by the United Kingdom's Office of Government Commerce (OGC). The books describe an integrated, process based, best practice framework for managing IT services. To date, these books are the only comprehensive, non-proprietary, publicly available guidance for IT Service Management. ITIL was conceived in the late 1980's. It was initiated to improve IT Service Management in the UK central government and is relevant to all organizations; public or private sector, large or small, centralized or distributed.
About Pink Elephant
Pink Elephant is the world’s leading IT service management education and consulting provider. Headquartered in Toronto, Canada, with operations in the USA and throughout the Asia Pacific region, the Company works with an extensive array of clients, both public and private, to improve the quality of IT services through the application of established best practices, including ITIL. Main services include education, conferences, consulting and outsourcing. Visit www.pinkelephant.com for more details.
About FrontRange Solutions, Inc.
FrontRange Solutions USA Inc. is a leading international provider of Service Management and CRM solutions that have been used by more than 130,000 companies and over 1.7 million users worldwide to automate and manage IT projects and customer-facing initiatives.
A leader in consolidated sales and service solution suites, FrontRange established its reputation with the award-winning GoldMine® family of solutions for business relationship management, team-based contact management and sales forces automation; and with HEAT® solutions for complete service management including Help Desk, Knowledge Management, Asset Management and Service Level Management.
FrontRange’s expanded family of solutions include: IT Service Management (including HEAT®), Infrastructure Management, Contact Center Management, Customer Service, and Sales, Marketing & Relationship Management (including GoldMine®). FrontRange products are designed specifically for small- to mid-sized enterprises and distributed enterprises. Customers represent over 50% of the Fortune 500 and over 75% of the FTSE 100. More than 80 diverse industries use FrontRange products, including Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com.
email this article