FrontRange Solutions Wins Three 2004 CRM Leader Awards (email this article)

PLEASANTON, CA (September 1, 2004) CRM Magazine, the preeminent business magazine covering the discipline of Customer Relationship Management, publicly revealed today the winners of its 2004 CRM Leader Awards. FrontRange Solutions CEO Michael McCloskey tops the magazine’s list of “Ones to Watch” in its upcoming Influential Leaders report, while the company and its GoldMine solution captured two 2004 CRM Market Leaders awards.

CRM Magazine formally announced award winners during a ceremony yesterday at the DCI Customer Relationship Management Conference & Exposition in San Francisco.

CRM Magazine’s 2004 CRM Leader Awards recognize superior performance in three areas: ROI excellence in customer companies, individual achievement and vendor leadership. The CRM Elite award showcases the best recent results and ROI among CRM user companies. The Influential Leaders awards spotlight CRM executives who have left an indelible mark on either their industry or their company during the past year. CRM Market Leaders ranks the top vendors in eight categories. “We recognized FrontRange Solutions with these award distinctions because the company has demonstrated the three elements critical to successful Customer Relationship Management: people, process, and technology,” said CRM Magazine Editor Ginger Conlon.

Influential Leaders reveals those who, by their words and actions, have made a significant impact either within their company or on the industry over the past year. McCloskey is 2004 Influential Leaders: “Ones to Watch” category winner. CRM Market Leaders recognizes the top five vendors in eight categories based on a combination of weighted criteria, including revenues and revenue growth, market share, reputation for customer satisfaction, and depth of functionality. Additionally examined was how else these companies had excelled this past year within their specific categories. Each category includes one winner, the four other leaders (in alphabetical order), and a One to Watch.

FrontRange Solutions captured the CRM Market Leaders “One to Watch” award for “SMB suite CRM” and the company’s GoldMine solution won a CRM Market Leaders award for “Sales Force Automation.”

“We’re honored to receive this acknowledgement by CRM industry experts,” said McCloskey. These awards cap perfectly the successful fiscal year for us that also included dramatic achievements in development efforts, as well as a recommitment to our partners and customers. We’ll continue to develop our leadership to demonstrate our foresight into customer needs.”

More information on the FrontRange awards, as well as the list of other honorees appears in the September 2004 issue of CRM Magazine and on the Web at www.destinationcrm.com .

About FrontRange Solutions
FrontRange Solutions USA, Inc.,is a leading international provider of Service Management and CRM solutions that have been used by more than 130,000 companies and over 1.5 million users worldwide to automate and manage IT projects and customer-facing initiatives.

A leader in consolidated sales and service solution suites, FrontRange established its reputation with the award-winning GoldMine® family of solutions for business relationship management, team-based contact management and sales forces automation; and with HEAT® solutions for complete service management, including Help Desk, Knowledge Management, Asset Management and Service Level Management.

FrontRange’s expanded family of solutions includes: IT Service Management (including HEAT®), Infrastructure Management, Contact Center Management, Customer Service, and Sales, Marketing & Relationship Management (including GoldMine®). FrontRange products are designed specifically for small- to mid-sized enterprises and distributed enterprises. Customers represent over 50 percent of the Fortune 500 and over 75 percent of the FTSE 100. More than 80 diverse industries use FrontRange products, including Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, and Turner News Network. For more information, call (800) 776-7889 or visit www.frontrange.com. ###