Dublin, CA -- Friday, August 12, 2005
FrontRange Solutions USA (Company
Profile, Past
Stories, Case
Studies) Inc. held significant market share in 2004 in IT Service Desk solutions for Enterprise Management markets. Based on new license revenue, FrontRange is identified as a Global market leader in the “IT Service Desk for Enterprise Management” market according to a Gartner, Inc. report entitled “Market Share: Enterprise Management, Worldwide, 2004.”*
“We believe the report further recognizes FrontRange as a Global leader in the IT Service Management marketplace. FrontRange was able to grow total license revenues during FY 05 by more than 22% over the prior year, and we believe our unique offerings are allowing us to increase market share. Our performance clearly shows that we are delivering what the market wants,” said FrontRange Solutions CEO Michael McCloskey. “Our IT Service Management solutions make good on our strategy to deliver a strong solution portfolio, designed to help customers realize the full business value of their technology assets, services and investment.”
In results reported earlier this month, FrontRange increased license revenues by 22 percent in its 2005 fiscal year, which ended April 30. The world wide enterprise management market grew 11 percent in 2004 to $6.2 billion, according to Gartner.
“Service management is critical for fulfilling all the requirements faced by today's IT organizations – delivering better service and optimizing business performance, improvement of productivity, reduction of risk and acceleration of time-to-market,” said Kevin J. Smith, vice president of product for FrontRange Solutions. “We believe Gartner's report demonstrates that enterprise buyers worldwide continue to choose FrontRange IT Service Management solutions to fulfill these critical requirements. The aggressive investments we’ve made in HEAT, our new technology foundation, and new applications including ITSM have been enthusiastically received by our customers and the market. These solutions enable our customers to proactively address critical initiatives including corporate governance, IT best practices, ITIL and Sarbanes Oxley. Beyond the strong broader market share, we are now the leading provider of distributed ITIL enabled solutions for the US. ”
Two products within FrontRange’s solutions – HEAT v8.0 and IT Service Management v5.0 – received PinkVerify® status in 2004 from Pink Elephant, a leading global IT Management best practices education and consulting provider. PinkVerify® is the only independent certification program worldwide that recognizes, through a licensed logo, IT tools that integrate with IT management processes.
*Gartner, Inc., “Market Share: Enterprise Management, Worldwide, 2004”, Laurie Wurster, June 22, 2005.
About FrontRange Solutions
FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families, designed specifically for small-to-medium-enterprise (SME) and distributed enterprise organizations include: GoldMine® for business relationship management, team-based contact management and sales force automation solutions; IT Service Management with HEAT® and ITIL® standards-based modules for complete service management; Communication Management including IP Contact Center for reduced telephony costs and increased agent productivity, streamlined customer service and communications; and Infrastructure Management, which provides the ability to optimize the full lifecycle of a company's assets. Customers representing 44 percent of the Fortune 100 and 76 percent of the FTSE 100, include Coca-Cola, Shell Oil, Prudential Securities, Électricité de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and Turner News Network. For more information, call 800.776.7889 or visit www.frontrange.com.
GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.
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