MINNEAPOLIS--(BUSINESS WIRE)--Sept. 16, 2003-- Firepond (Company
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Studies), Inc. (Nasdaq:FIRE - News), a leading provider of configuration, interactive selling and multi-channel contact center solutions, announced today
Virgin Mobile, UK, has joined the growing ranks of Firepond clients to upgrade to the newest release of the Brightware Contact Center Suite. By taking full advantage of new
functionality and performance enhancements in the latest version release 8.1, Virgin Mobile was able to reduce its total cost of ownership and enhance its customer service.
Firepond exceeded all of Virgin Mobile's expectations and successfully executed its upgrade plan.
Firepond's multi-channel contact center solution enables Virgin Mobile to cost-effectively manage its online consumer interactions by leveraging patented advanced
intelligence and natural language processing technologies. Utilizing the Firepond software solution, Virgin Mobile continues to provide immediate, accurate, and complete
responses to its electronic consumer correspondence.
"At Virgin, we are committed to constantly improving our customer service. Our upgrade to Firepond's latest Brightware release ensures our ability to provide our
customers with prompt, personalized email responses," stated Duncan Hall, Virgin Mobile's Self Serve and Automation Manager. Hall went on to comment,
"Firepond is well known in our market for being an industry leader in eService technology. This technology provides our customer center with an integrated agent and
supervisor eService desktop to enable us to provide a higher quality of service to our consumers. We are delighted with the responsiveness of the Brightware team in helping
us bring this project to fruition so successfully."
"Firepond is very pleased to add Virgin Mobile to our growing list of international clients who have chosen to take the next step with our product," said Jim
Corrigan, Firepond's Vice President of Sales and Marketing. "We are proud that our technology and customer service continues to play an integral role in supporting
Virgin Mobile's dedication to providing the highest levels of customer service to their consumers."
About Virgin Mobile
Virgin Mobile is now established as the most successful virtual network operator in the world, and is the UK's fifth network. Since its launch in November 1999 it has
attracted over 3 million customers, making it one of the fastest growing mobile phone companies in history. The company is a 50:50 joint venture company between Virgin
Group and Deutsche Telekom's T-Mobile, and is the UK's first mobile virtual operator. For additional information about Virgin Mobile visit www.virgin.co.uk/mobile.
About Firepond, Inc.
Firepond provides interactive selling and eService software solutions that help companies more profitably acquire and retain customers. The complementary configuration,
guided selling, on-line customer service, and response management applications leverage proven intelligence engines and patented automation technology. Firepond's
solutions help to drive new revenue streams, increase profitability, and manage customer interactions across all channels throughout the sales and service cycle. Firepond
is headquartered in Minneapolis, Minnesota with additional offices in Paris, France and Tokyo, Japan. For additional information about Firepond visit www.firepond.com.
Portions of this release contain forward-looking statements regarding future events and are subject to risks and uncertainties. We wish to caution you that there are some
factors that could cause actual results to differ materially from the results indicated by such statements. These factors include, but are not limited to: economic and other
factors affecting the demand for e-business sales and service solutions; market acceptance of Firepond's Interactive Selling and Brightware Product Suites and their
components in chosen vertical industries; quarterly fluctuations in operating results attributable to the timing and amount of orders for our products and services; difficulties
with the implementation and integration of Firepond products; uncertainty, costs, potential damages associated with material litigation; our ability to attract and retain
qualified personnel; our ability to keep pace with changing product requirements; and other risks detailed in our filings with the Securities and Exchange Commission,
including our Form 10-K filed in January and Forms 10-Q filed in March, June, and September, copies of which may be obtained through the SEC's website at www.sec.gov.
Firepond and Firepond product names are trademarks of Firepond, Inc. All other product or company names are the properties of their respective owners.
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