Software Company Celebrates 20th Anniversary(email this article)

MINNEAPOLIS, Minnesota, August 6, 2003 – Firepond (Company Profile, Past Stories, Case Studies), Inc. (Nasdaq: FIRE), a leading provider of interactive selling and eService solutions, celebrates its twentieth year in business. Founded in 1983 in rural Minnesota, Firepond is now a global company with offices in Minnesota, France, and Japan.  

Firepond started with the objective of developing software to simplify product configuration for manufacturers that sold complex products to improve order accuracy and reduce the total cost of sales. Over the past twenty years, Firepond has expanded its product line to include solutions that further automate and streamline sales and customer service processes and improve response time. Firepond’s sales solutions help companies to optimize their sales processes whether the need is to solve complex product or pricing configuration, create web-based product catalogs, or provide an interactive selling system. Firepond’s Brightware email response management software solutions focuses on interaction, transaction, and content to enable companies to cost-effectively manage their online customer interactions.

“While we have undergone many changes over the past twenty years, our commitment has remained constant. We remain committed to delivering value to our customers,” said Klaus Besier, CEO and president of Firepond. “Firepond is proud of this milestone. Twenty years in business is a remarkable achievement for any company in the high- tech industry, especially in these economic conditions. I thank everyone who helped us to achieve twenty years in business.”


About Firepond, Inc.
Firepond provides interactive selling and eService software solutions that help companies more profitably acquire and retain customers. The complementary configuration, guided selling, on-line customer service, and response management applications leverage proven intelligence engines and patented automation technology. Firepond’s solutions help to drive new revenue streams, increase profitability, and manage customer interactions across all channels throughout the sales and service cycle. Firepond is headquartered in Minneapolis, Minnesota with additional offices in Mankato, Minnesota, France and Japan. For additional information about Firepond visit www.firepond.com.