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Eyretel Contact Store Exec wins again as application with Best RoICisco judges vote the product Number 1 in Return on Investment categoryKarlsruhe, Germany, - Eyretel‘s Contact Store™ Exec software for on-demand recording has been voted Number 1 by an independent jury in the second German Cisco XML (eXtensible Markup Language) Contest held at Exponet 2002 in Cologne, Germany. Eyretel’s solution won as the application with the biggest Return On Investment. Two further criteria were also taken into account by the jury when it made its’ choice – a simple system interface and the potential to optimise commercial procedures. More than 20 exhibitors submitted their XML applications to the independent judges. These solutions expand Cisco IP Telephony displays with additional functions and also provide Web-based content. This award follows the product’s selection as ‘application with the most compelling Return on Investment’ (RoI) by the Cisco IP Telephony Users Group at Cisco systems’ Innovation Through Convergence Exposition, held in Dallas, Texas in April 2002.Contact Store Exec combines with Cisco‘s CallManager to conveniently record a telephone conversation – at any point during the call. Using IP technology, the system stores the entire conversation in every case, whenever the key is pressed. What is more, data can then be sent directly over the phone as email and categories can be assigned to them, such as ‘New Customers’, ‘Complaints’, etc. This simplifies complaint management, for instance, and makes subsequent follow-up easier. In this way, all participants are brought up to date immediately and receive information at first hand. Contact Store Exec makes dealing with stored phone calls as easy as handling ordinary electronic data. "The jury used a variety of criteria in deciding on the three winners of the contest – ease of operation, creativity, technical conversion, practical support for commercial procedures and the marketability of the solutions”, said Ernst Engelmann, Manager Systems Engineer, Business Development, at Cisco Systems. He added: "Contact Store Exec proved itself in all categories, which is why Eyretel was voted Number 1. We were particularly impressed by the application’s intuitive operation and the possibility of recording every phone conversation completely at any point in a call, at the touch of a key”. Many businesses use the combined Cisco and Eyretel system for complaint management, storing threatening phone calls and protection against nuisance calls. Recording and assessment of interactions is extremely important for financial services providers, suppliers, security services, public institutions, travel agents and contact centres. Contact Store Exec can be used for a wide variety of tasks, including for instance, storing and passing on: · Conference calls · Phone confirmation of orders · Descriptions of defects · “Best Sell“ and “Best Service” calls for employee training · Customers’ suggestions Eyretel’s recording solutions were the first products on the market to be tested by Cisco and recommended for use in conjunction with its own systems (‘Cisco Verified’). About Eyretel Eyretel (London: EYR) is a global provider of voice and data recording, quality monitoring and analysis systems for the optimisation of contact centres and other customer contact environments. Eyretel systems provide for up to 100% recording and analysis of all customer electronic communication and interaction, including telephone calls, web chat, agent-assisted web browsing and desktop computer activity in both traditional and IP telephony environments. Eyretel’s end-to-end suite of products and services allow enterprises to manage risk involved with regulatory compliance or the protection of public safety, through reliable recording of caller contacts; to achieve greater customer intimacy, while generating additional revenue opportunities and increasing customer retention; and to improve contact centre efficiency, with increased profitability, higher agent performance and reduced staff turnover. With operations in Europe; the Americas; Asia Pacific and Africa, Eyretel serves a worldwide set of blue chip clients. Visit Eyretel on the World Wide Web at www.eyretel.com. Eyretel, MediaStore, eWare, QualityCall, Contact, Contact 7000, Contact Store, Contact Store Exec, Contact Atlas, Contact Unify, Contact ScreenPlay, Contact Viewer, Contact Archive, Contact ReplayStation, Contact Intelligence, Contact Quality, Contact Vision and Trader 7000 are trademarks or registered trademarks of Eyretel plc in the United Kingdom, the United States and other countries. Editorial Contact: Mitra Faulkner Eyretel plc +44 0870 6000 626 mitra.faulkner@eyretel.com top of page |
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