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Eyretel Brings Voice Recording and Analysis Solutions to the 3Com Solution Providers ProgramEyretel will offer voice recording in three options for small to medium size enterprises.LEATHERHEAD, England, Oct. 29 / -- Eyretel (London: EYR) today announced that the company has joined the 3Com(R) Solution Providers Program to provide its voice recording and analysis solutions to a broader base of IP telephony customers. Eyretel, a global provider of voice and data recording, quality monitoring, and analysis systems for customer experience management, has demonstrated interoperability between its solutions and the 3Com(R) NBX(R) Networked Telephony platform. The company's completely software-based solution will enable 3Com customers to further enhance their IP-based business telephone systems with customer relationship management (CRM) capabilities. Together, 3Com and Eyretel are filling a fundamental market need for recording telephone calls and gaining additional benefits from analyzing them. Applications include verification of call content, silent monitoring, quality assurance, best practice measurement, and process improvement. Most importantly, businesses can gain insights into why their customers do what they do and how they want them to improve. Voice recording and customer interaction analysis results in improved sales, customer retention, better personalization capabilities, improved scripting, better trained agents and management of risk. The 3Com Solution Providers Program is a worldwide program that expands the array of software and services for 3Com's NBX family of IP-based business telephone systems. The program allows third-party applications vendors to establish interoperability with 3Com's NBX networked telephony platform, giving customers a broader selection of applications that are ensured to work together "out-of-the-box." 3Com's Solution Providers Program meets the growing industry demand for more productivity-enhancing applications that can be integrated with converged voice and data networks. Eyretel's IP telephony recording software gives businesses applications previously available only to large users of traditional telephony. Providing a software solution, independent of proprietary hardware, allows scalability, ease of installation, speed of integration, as well as new applications such as ExecRecord. Scaling from 1 channel to 30, ExecRecord allows users to record important phone calls on demand, which can then be forwarded easily by email. Payment promises, customer feedback, and outstanding sales calls, can be recorded by hitting a button on the NBX business telephone at any point in the call, with the entire call being saved. Replay is secure and simple through a standard browser, as it is for all Eyretel's IP products. MicroIP, for 1 to 30 phones, offers full time recording for small call centers, small trading houses and stockbrokers, sales, purchasing and customer service lines. MediaStoreIP, Eyretel's flagship IP telephony recording software for any size enterprise, enables users to record the entire customer experience and use Eyretel's analytic applications, offers stereo recording for speech recognition, and integrates with CRM applications. Both MicroIP and MediaStoreIP allow silent monitoring of agent lines, typically required within call centers. The products are fully compatible so that customers can upgrade easily from one application to the next. "3Com creates increasing value for its IP telephony solutions by giving customers access to more productivity-enhancing applications, such as Eyretel's recording and analysis solutions," said Ed Wadbrook, director, voice solutions, 3Com Business Networks Company. "By working with Eyretel, 3Com will ensure that enterprise customers will have access to best-in-class applications that meet their overall business communication requirements." "We are delighted to be working with 3Com. IP telephony adoption is occurring fastest in the SME (small to medium size enterprises) sector and Eyretel is further strengthening its leadership position in the IP telephony space by demonstrating that it is the recording vendor of choice for converged networks," said Nathan George, EVP Marketing, Eyretel. "With a proven, worldwide installed base of customers using IP telephony, Eyretel can provide 3Com customers with a robust, scalable IP telephony recording and analysis solution previously available only to large businesses." About 3Com Corporation 3Com simplifies how people connect to information and services through easy-to-use connectivity products and solutions for people and businesses. The company also provides access infrastructures and IP services platforms for network service providers. For further information, visit www.3com.com or the press site at www.3com.com/pressbox. About Eyretel Eyretel is a global provider of voice and data recording and analysis solutions for customer interaction centers. Its comprehensive suite of recording, quality monitoring, and analysis products and services support and enhance the customer experience management (CEM) activities of contact centers. Eyretel develops, supplies, and integrates software and hardware systems for both traditional and IP environments that allow the complete recording and analysis of all electronic customer communication and interaction, including telephone calls, e-mail, web chat, agent assisted web browsing and desktop computer activity. Traded on the London Stock Exchange (EYR), Eyretel's North American headquarters are in Calverton, MD with corporate headquarters located in Leatherhead, Surrey in the UK and offices in London, mainland Europe, Hong Kong, and Australia. Eyretel's worldwide clients include The Regence Group, Canon ITS, Natsource, Global Crossing, The Guardian Life Insurance Company of America, ANZ Investment Bank, CGU, and HCA- The Healthcare Company. For more information, visit the Eyretel web site at http://www.eyretel.com 3Com and NBX are registered trademarks of 3Com Corporation. Editorial Contact: Myra O'Connell Global marketing Manager, Eyretel +44(0) 870 6000626 myra.oconnell@eyretel.com top of page |
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