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Mannatech Installs Eyretel’s Contact Recording Suite In Three Call Centers For Dispute Resolution And Quality AssuranceSystem reliably records 100% of calls, saving tens of thousands of dollars each year in customer disputesCalverton, MD, September 10, 2002 – Eyretel Inc., a global provider of voice and data recording, quality monitoring and analysis systems for the optimization of contact centers and other customer contact environments, today announced that Mannatech, Inc. (NASDAQ-MTEX), an international research and development company, has installed Eyretel’s contact center optimization products in its three order processing and customer service call centers.Mannatech develops innovative, high-quality, proprietary nutritional supplements, topical products and weight management products that are sold through a global network- marketing system of about 185,000 active Independent Associates throughout North America and the international markets of Australia, the United Kingdom, Japan and New Zealand. Mannetech uses Eyretel’s products to assist with dispute resolution and selective quality monitoring for their customer service representatives. The Company’s emphasis on customer service and satisfaction shows in their performance: The average hold-time for customers is 30 seconds, and last year Mannatech’s U.S. distribution facility more than doubled the efficiency of its shipping operations and achieved a nearly perfect order accuracy fill-rate of 99.76%. “Reliable, accurate order confirmation and timely dispute resolution are critical performance measures for Mannatech and we depend on the Eyretel system for this,” said Cody Burroughs, Telecommunications Engineer for Mannatech. “Previously we used another vendor’s product that promised to record 100% of calls but worked only about 60% of the time. We lost tens of thousands of dollars each year in disputes because we could not access the calls to verify what our customer service representatives said to the customer. Now, with the Eyretel system we have access to 100% of our recordings from all three of our call centers.” Cody continued, “Another important benefit of the Eyretel product suite is that it’s modular and we will be able to expand the system and add components easily and affordably, without the expensive, ‘forklift’ upgrades our previous system required.” For more information on Mannatech visit the company’s web site at www.mannatech.com. About Eyretel Eyretel (London: EYR) is a global provider of voice and data recording, quality monitoring and analysis systems for the optimization of contact centers and other customer contact environments. Eyretel systems provide for up to 100% recording and analysis of all customer electronic communication and interaction, including telephone calls, web chat, agent-assisted web browsing and desktop computer activity in both traditional and IP telephony environments. Eyretel’s end-to-end suite of products and services allow enterprises to manage risk involved with regulatory compliance or the protection of public safety, through reliable recording of caller contacts; to achieve greater customer intimacy, while generating additional revenue opportunities and increasing customer retention; and to improve contact center efficiency, with increased profitability, higher agent performance and reduced staff turnover. With operations in Europe; the Americas; Asia Pacific and Africa, Eyretel serves a worldwide set of blue chip clients. Visit Eyretel on the World Wide Web at www.eyretel.com. Editorial Contact: Marlene Rosati Eyretel Inc. +1.301.586.1929 marlene.rosati@eyretel-usa.com top of page |
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