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Dr. Chris Blair, Eyretel CTO, to Deliver Keynote Address at Global Infosec 2002 Conference at United NationsWill discuss key technology strategies for law enforcement agencies and enterprises to counter terrorist and criminal use of multi-media communicationsCalverton, MD, September 4, 2002 - Eyretel plc, a global provider of voice and data recording, quality monitoring and analysis systems for the optimization of contact centers and other customer contact environments, announced that Dr. Chris Blair, Eyretel Chief Technology Officer, will deliver a keynote address at the upcoming Global InfoSec 2002 Conference at the United Nations in New York City. In an address titled “Communications Surveillance Issues and Opportunities In A Multi-Media World”, Chris will discuss some of the key technology strategies that law enforcement agencies and enterprises should consider in order to counter growing terrorist and criminal use of multi-media communications. The Global InfoSec conference on controlling and assuring security in government and enterprise environments, will include segments on information security, cyber security, security, network security and assurance, tracking data, counter terrorist operations, e-commerce and e-government. According to Dr. Blair, “In today's data-centric world, voice communications is often a forgotten aspect of organizational security, compliance and risk management strategies. In reality, recording of both voice and data communications, with real-time and subsequent analysis, should be an integral part of the proactive and investigative aspects of government and enterprise security regimes - while balancing the privacy rights of individuals and organizations.” Chris will also participate in a conference panel, moderated by Stan Gibson, Executive Editor of eWEEK Magazine, where panelists will discuss issues such as disaster management, contingency planning and general security facing enterprises and public sector organizations. About Eyretel Eyretel (London: EYR) is a global provider of voice and data recording, quality monitoring and analysis systems for the optimization of contact centers and other customer contact environments. Eyretel (pronounced 'Air Tel') systems provide for up to 100% recording and analysis of all customer electronic communication and interaction, including telephone calls, web chat, agent-assisted web browsing and desktop computer activity in both traditional and IP telephony environments. Eyretel's end-to-end suite of products and services allow enterprises to manage risk involved with regulatory compliance or the protection of public safety, through reliable recording of caller contacts; to achieve greater customer intimacy, while generating additional revenue opportunities and increasing customer retention; and to improve contact center efficiency, with increased profitability, higher agent performance and reduced staff turnover. With operations in Europe; the Americas; Asia Pacific and Africa, Eyretel serves a worldwide set of blue chip enterprise and government clients. Visit Eyretel on the World Wide Web at www.eyretel.com. Eyretel, MediaStore, eWare, QualityCall, Contact, Contact 7000, Contact Store, Contact Store Exec, Contact Atlas, Contact Unify, Contact ScreenPlay, Contact Viewer, Contact Archive, Contact ReplayStation, Contact Intelligence, Contact Quality, Contact Vision and Trader 7000 are trademarks or registered trademarks of Eyretel plc in the United Kingdom, the United States and other countries. Editorial Contact: Richard Bevis Eyretel plc +1.301.586.1905 richard.bevis@eyretel.com top of page |
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